Concierge

2 weeks ago


London, United Kingdom Ballymore Group Full time

**Your new responsibilities**:

- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- Accepting and issuing of resident’s parcels.
- Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
- Maintain a safe environment for all people in the estate at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
- Report any accidents and record in the accident book as appropriate.
- Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
- Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.

**What you need to succeed**:

- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
- Strong verbal and written communication skills

Ballymore operate as an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £12.15 per hour

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- London, E16 2PG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: LW/Con/RW


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