Head Concierge

2 weeks ago


London, United Kingdom Portico Full time

Company Description

Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

**Job Description**:
Portico is delighted to announce a fantastic opportunity for a new Head Concierge to join a high-performing team based in the heart of the City, at one of our largest contracts.

The warm welcome from our Concierge team determines the first impressions visitors have of our clients’ business. The team provides the highest level of client care through a personalized bespoke service to all visitors and bank staff that use the Concierge desk and associated services. The Concierge is responsible for the day to day running of the Lifestyle Platform and promoting this within the business.

Responsible for 1 other Concierge, the Head Concierge shares all Concierge duties, as well as taking responsibility for the financial aspects of the team in the form of sales, stock and monthly reports. They will organize meetings with PA’s presenting new offerings to the business and oversee the smooth running of the Concierge Lifestyle platform and app.

Shifts: 40 hours per week, Monday - Friday with rotating shifts between 7am-6:30pm

**Qualifications**:

- The ability to build strong working relationships with colleagues and clients
- Drive for and ability to comply with high standards
- Easily engages in conversation and develops rapport with others
- Pays attention to detail
- Intuitive & interested in other people
- Flexible and adaptable to respond to differing client needs
- Enthusiastic and motivated to deliver great service
- Organised and able to prioritise work activity
- Experience with Audio Visual services is desirable

Additional Information

What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.


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