Concierge

3 weeks ago


London, United Kingdom Deverell Smith Full time

**Job details**:
**Posted**

15 February 2024

**Salary**

£27000 - £30000 per annum

**Location**

London

**Job type**
- Permanent**Discipline**
- Property Management & Operations**Reference**

Concierge Pod Strat_1708079130

**Contact Name**

Jonathan Catt

**Job description**:
**Job Title**: Concierge (DAYS)

**Sector**: Build to Rent

**Salary**: £30,000

**Location**: Stratford - East London

**Hours**: 4 Days on/ 4 Days Off 7am-7pm

The Concierge will have principal responsibility for the front of house customer service routines associated with the development/s, ensuring the highest quality of service is provided. We are looking for competent and enthusiastic Concierge to assist with the delivery of a BTR development in East London.

**Main Duty's**:
Act as an ambassador of the brand, recognising the importance of excelling at customer service both externally and internally.
- Always interact in an enthused and empathetic manner
- Answer the phone politely, identifying yourself and the brand.
- Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
- Be empathetic in relation to our customer's requests, queries, or concerns.
- Request further in house training or learning if you deem it is required

**About you**:

- Ability to always engage residents with confidence
- A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives.
- Self-motivated / driven / boundless levels of energy.
- Must be pro-active and able to use initiative.
- Excellent communication skills and telephone etiquette displaying sensitivities to and understanding resident needs.
- Ability to work under pressure whilst remaining calm.


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