Customer Relations Advisor

4 days ago


Rotherham, United Kingdom Leger Shearings Group Full time

Job Advert

**EARN UP TO £24,100 PER YEAR AS A CUSTOMER RELATIONS ADVISOR FOR THE UK'S LARGEST ESCORTED COUCH TOUR OPERATOR**

**What will I do as a Customer Relations Advisor?**

This role will support the contact center to deliver a customer focused and effective complaints resolution for our customers. Handling all complaints, you will provide both verbal and written responses to support first time resolution.
- Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
- Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey.
- Assisting customers on holiday to ensure any issues are resolved efficiently.
- Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
- Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products

**What shifts will I work as a Customer Relations Advisor?**

37.5 hours per week, Monday to Friday, 9am to 5pm

**Where will I be based as a Customer Relations Advisor?**

Rotherham, South Yorkshire, postcode S60 2XR

**How much will I be paid as a Customer Relations Advisor?**

£20,500 per year, plus up to £300 per month in Bonus

**What is in it for me as a Customer Relations Advisor?**
- Free on-site parking
- Free tea and coffee in our luxurious staff canteen
- 22 days holiday + bank holidays - increasing after 1st year.
- Additional leave for birthday
- Up to 5 days additional leave & up to £1500 allowance towards a Leger Shearings Group holiday (*after passing 6 month's probation period)
- Friends & family discount
- Daily, weekly & monthly incentives ranging from food to vouchers & top technology
- Family feel working environment.
- Up to £300 per month bonus.
- 4 weeks of training

**About Leger Shearings Group**

Established for 40 years, the Leger Shearings Group is the leading provider of escorted holidays across UK, Europe and worldwide by luxury coach, air, & cruise.



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