![Leger Shearings Group](https://joblookup.com/img/recruiters/ba/bae706b_9643245.png?48)
Customer Relations Advisor
2 weeks ago
Established for nearly 40 years, the Leger Shearings Group is the leading provider of escorted holidays across UK, Europe and worldwide by luxury coach, air, & cruise.
Key Responsibilities
- Handle and resolve highlevel complaints, public liability complaints, CEOlevel complaints, and serious incidents in a timely and professional manner, ensuring adherence to company policies and procedures.
- Serve as the primary point of contact for customers, stakeholders, and regulatory bodies, providing empathetic support, clear communication, and effective resolution of issues.
- Conduct thorough investigations into customer complaints and incidents, gathering relevant information, documenting case details, and collaborating with internal departments to address root causes and prevent recurrence.
- Liaise with senior management, including the CEO and other executives, to escalate and resolve complex complaints and incidents, providing regular updates and recommendations for resolution.
- Maintain accurate and detailed records of customer interactions, complaints, and resolutions using CRM systems or case management tools.
- Stay informed about industry regulations, best practices, and emerging trends related to customer relations and incident management, leveraging insights to continuously improve service delivery.
- Uphold the company's reputation for excellence by demonstrating professionalism, integrity, and empathy in all interactions with customers and stakeholders.
Job Requirements
- Experience of working in the travel industry or customer service role
- Experience of achieving KPI's
- Ability to work well under pressure
- Ability to effectively prioritise, plan and organise workload
- Ability to resolve customer issues in a professional and empathetic manner
- Strong attention to detail
- Sound interpersonal and rapport building skills
- Outstanding communication skills
- Strong written skills
- Excellent objection handling skills
Experience
- Experience of using internal systems to investigate customer complaints
- Experience of working to deadlines to achieve business critical activity
- Ability to resolve customer complaints as a firsttime resolution
- Ability to effectively compose structured written responses to escalated complaints
- Ability to effectively communicate with internal departments to resolve customer complaints
What's on offer
22 days annual leave, plus an extra day per year of service until 25 days
Birthday and Christmas Eve as an additional holiday
£1500 towards one of our Leger or Shearings holidays per year
Opportunity to purchase up to 5 additional holiday days
Development opportunities through our LSG Scholarship Scheme
-
Employee Relations Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Exemplar Health Care Services Limited Full timeEmployee Relations AdvisorPosition: Employee Relations AdvisorLocation: Ferham House, Rotherham, S61 1AJ (with some ad-hoc travel)Contract type: Permanent, full timeRate: £35,000 plus £3,000 car allowanceThis is an exciting opportunity to join our rapidly growing organisation as an Employee Relations Advisor.In this role, you'll be responsible for...
-
Employee Relations Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Exemplar Health Care Services Limited Full timeEmployee Relations AdvisorPosition: Employee Relations AdvisorLocation: Ferham House, Rotherham, S61 1AJ (with some ad-hoc travel)Contract type: Permanent, full timeRate: £35,000 plus £3,000 car allowanceThis is an exciting opportunity to join our rapidly growing organisation as an Employee Relations Advisor.In this role, you'll be responsible for...
-
Customer Advisors
2 weeks ago
Rotherham, Rotherham, United Kingdom Pavers Ltd Full timeWe have 3 part time Customer Advisor opportunities to join our Pavers team in Boundary Outlet, Catcliffe near Rotherham on 8 & 12 hour per week contracts. These role will have a good opportunities to do overtime. You'll need good availability as the role will include a mixture of weekend and weekday and evening shifts. Are you passionate about achieving...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Francesca's Recruitment Ltd Full timeFrancesca's Recruitment is recruiting for a Customer Service Advisor based in Rotherham. This is for a Key Working company. This is a full-time permanent role.Customer Service Advisor Key Responsibilities: Carry out the directions of the Customer Services Manager and the Internal Sales Manager. Work effectively with Business Development Manager to deliver...
-
Customer Advisors
2 weeks ago
Rotherham, Rotherham, United Kingdom Pavers Ltd Full timeWe have 3 part time Customer Advisor opportunities to join our Pavers team in Boundary Outlet, Catcliffe near Rotherham on 8 & 12 hour per week contracts. These role will have a good opportunities to do overtime.You'll need good availability as the role will include a mixture of weekend and weekday and evening shifts.Are you passionate about achieving sales...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full timeBenefits: • 33 holidays (inc Bank Holidays)• Free parking onsite • Great working environment Elevation Recruitment Group are currently working with a key client based in Rotherham who are looking to recruit a German speaking Customer Service Advisor to join their customer service team. This is an exciting opportunity to work for a choice employer in...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Webhelp Full timeJob AdvertIf you have customer service experience and you're seeking an exciting career move, this could be a fantastic opportunity for you. We are looking for Customer Service Advisors to join our inclusive team in Dearne Valley. This role comes with a salary of £21,757 as well as benefits, recognition rewards, clear career path and development...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom CCA Recruitment Full timeRole: Customer Service AdvisorLocation: RotherhamTerm: Full Time, PermSalary: £18,200Hours: Full time - 35 hours per week**Shifts Monday Friday **Start dates: 10thAprilCCA Recruitment are excited to be recruiting for Customer Service Advisors to join a caring and compassionate leading animal charity delivering great customer service by providing critical...
-
Employee Relations Advisor Lead
2 weeks ago
Rotherham, Rotherham, United Kingdom Exemplar Health Care Services Limited Full timePosition:Employee Relations Advisor Lead**location: Ferham house, S61 1AJContract type: Full Time PermanentRate: Up to £43,680 per annum plus £3,000 car allowanceWe are a rapidly expanding healthcare company with our support services based in Rotherham, South Yorkshire. Our mission at Exemplar is to make every day better for the people who live and work in...
-
Customer Service Advisor. Mon
2 weeks ago
Rotherham, Rotherham, United Kingdom Venatu Full timeCustomer Service Advisor - Wath-upon-Dearne - Temporary to Permanent - Full-timeCustomer Service AdvisorAs a Customer Service Advisor, you'll be the first point of contact for the company and engage with the client base. You will be providing customers with a fantastic customer service experience, ensuring customers accounts are accurate and up to date and...
-
Senior Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full timeJob DescriptionBenefits:• 33 holidays (inc Bank Holidays)• Free parking onsite• Great working environmentAre you fluent in Italian and passionate about delivering exceptional customer service?Elevation Recruitment Group is delighted to be working with a key client based in Rotherham, who is seeking an enthusiastic and dedicated Italian Speaking...
-
Senior Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full timeBenefits:A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.• 33 holidays (inc Bank Holidays)• Free parking onsite• Great working environmentAre you fluent in Italian and passionate about delivering exceptional customer service?Elevation Recruitment Group is delighted to...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Capita Full timeCustomer Service Advisor - Southern WaterLocation: Working hours will be split between our office (Dearne Valley - Capita House Park) and homeSalary: £20,663per annumContract: PermanentHours: Full Time - 40 hours per week.Shifts scheduled within the operating hours belowMonday - Friday 7am - 11pmSaturday - Sunday 7:30am - 22:30pmJob title:Customer Service...
-
Customer Experience Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom G4S Full timeLocation: Rotherham, BarnsleySalary: £20,374.88Posted: 24 May 2023Closes: 21 Jun 2023Job Type: Full Time and PermanentBusiness Unit: UK Central Government ServicesRegion / Division: UK & IrelandReference: 13900Role Responsibility:Customer Experience Advisor - Pension Credit ClaimsWath-upon-Dearne, Rotherham, S63 7ER37.5 hours per week£20,374.88 per...
-
Customer Experience Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom G4S Full timeLocation: Rotherham, BarnsleySalary: £20,374.88Posted: 28 Jul 2023Closes: 25 Aug 2023Job Type: Part Time and Fixed TermBusiness Unit: UK Central Government ServicesRegion / Division: UK & IrelandReference: 14259Role Responsibility:Customer Experience Advisor37.5 hours per week6 month fixed term contract£20,374.88 per annumHome Based Role, however the...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Saint-Gobain Full timeCustomer Service Advisor YardPermanent - UPTO 32Hrs PWCustomer Service Advisor - Sales and DistributionYard AssistantAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Capita Full timeLocation: Dearne Valley - Capita House Park (1 day per week) and homeSalary: £22,672 per annum (pro-rata)Contract: PermanentTraining: 4 weeks (Mon - Fri 9am - 5pm)Hours: Full Time - 40 hours per week.Shifts scheduled within the operating hours belowMonday - Friday 7am - 11pmSaturday - Sunday 7:30am - 22:30pmJob title:Customer Service AdvisorThe RoleAs part...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Vp plc Full timeA great new job opportunity has arisen for a Customer Service Advisor/Hire Controller to join our busy team located in our client's offices in Thurnscoe.What you will be doing The successful applicant will be working on one of our biggest and most important customer accounts and will be tasked with building strong internal and external relationships with a...
-
Customer Experience Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom G4S Full timeLocation: Rotherham, BarnsleySalary: £18,575.94Posted: 19 Jan 2023Closes: 23 Feb 2023Job Type: Full Time and PermanentBusiness Unit: UK Central Government ServicesRegion / Division: UK & IrelandReference: 13147Role Responsibility:Customer Experience Advisors - Various Departments Available**Wath-upon Dearne, Rotherham, S63 7ER**Home based and Site based...
-
Customer Service Advisor
2 weeks ago
Rotherham, Rotherham, United Kingdom Webhelp Full timeJob AdvertAre you a people person with a passion for delivering outstanding customer service? Do you have a knack for building rapport over the phone and making customers feel valued? If so, we have an exciting opportunity for you to join our inclusive team as a Customer Service Advisor in Dearne Valley with a salary of £21,757 plus benefits.What you'll be...