Customer Service Representative

1 month ago


Sydenham, United Kingdom Hedin Automotive London Full time

Now Hiring: Customer Service Executive (Telephone) West Bromley

We are excited to expand our team with a new position for a highly motivated and customer-oriented **Telephone Customer Service Executive**. This role is fundamental in providing exceptional customer service and setting a great first impression over the phone. You will be addressing customer queries, arranging sales appointments, offering product information, and ensuring customer satisfaction at the highest level.

Seeking Passionate Customer Service Professionals
- Proven experience in a customer service role, preferably in a contact centre environment but not essential
- Strong ability to communicate effectively and professionally over the phone
- A natural problem-solver who can handle customer inquiries with empathy and efficiency
- Excellent listening and comprehension skills to fully understand customer needs and provide information or solutions
- Capability to work in a fast-paced, goal-oriented environment
- Computer literacy and adeptness in using CRM systems
- High multi-tasking skills
- Great teamworking traits

**Key Responsibilities for the Telephone Customer Service Executive**
- Delivering customer service support for incoming enquiries
- Handling customer complaints with a patient and genuine empathetic approach, aiming for a positive resolution
- Providing accurate, valid, and complete information on products and services using the right methods/tools
- Fostering strong customer relations to enhance brand loyalty
- Maintaining a detailed record of customer interactions, transactions, and feedback
- Collaborating with the sales team to identify opportunities to increase sales activities
- Working 40 paid hrs per week - permanent contract
- Shift pattern working : 8-5, 9-6, 10-7 and weekends on a rota basis (1 in 3), with days off in the week when you work a weekend

**What you Bring to the Role**
- Previous experience in a telephone or in person customer service role
- Exceptional communication skills, including active listening and clear articulation
- A positive attitude and ability to work effectively as part of a team
- High attention to detail and multi-tasking abilities
- A genuine passion for delivering customer service
- A flair for delivering a great customer experience

**Why Work for Hedin Automotive?**
- O.T.E £29,710
- **25 days** annual leave plus bank holidays
- Exclusive staff discounts on Mercedes-Benz products and services
- Continuous training and development for career growth
- Participation in the company pension scheme
- Comprehensive health and wellness programs
- Being part of an inclusive and supportive team environment
- Career path opportunities with a personal development plan

**How to Apply**

As a **Telephone Customer Service Executive**, you will play a crucial role in maintaining high customer satisfaction and loyalty. We are dedicated to fostering a diverse and inclusive team. We welcome applicants from all backgrounds to reflect our commitment to excellence.

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sydenham, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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