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Senior Customer Service Representative Wanted

4 months ago


Sydenham, United Kingdom Hallmark Catering Equipment Hire & Co Full time

Senior Customer Service Representative

Overview:
**Responsibilities**:

- Provide top-notch customer service by addressing inquiries and resolving issues promptly
- Conduct data entry tasks accurately and efficiently
- Analyse customer needs to offer appropriate products or services
- Uphold phone etiquette standards during all customer interactions

**Skills**:

- Excellent communication skills
- Strong data entry abilities
- Ability to analyse customer needs effectively
- Proficient in phone etiquette practices

Join our team as a Senior Customer Service Representative and contribute to delivering outstanding service to our diverse customer base.

Pay: From £13.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Have you got what it takes to be a great Customer Service Representative?

*

*
Hello,

I was really disappointed with the service you provided. Not only you didn't deliver enough glasses, the ones that arrived had smudges and we had to wash them.

This made our event day stressful and defeated the whole point of hiring equipment from you.

I'm not happy.
Tim
- What kind of CRM are you familiar with?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 5 years (required)

Work Location: In person

Application deadline: 28/06/2024
Expected start date: 24/06/2024