Student Support Officer

7 months ago


Chester, United Kingdom Group Eleven Full time

General Brief:
"You would be the first port of call for learner queries and they would sign post / refer to relevant staff / department for support, they would speak to learners about the correct behaviours required around the College, welcome learners at the entry barriers and ask them to put their lanyards on if they aren’t wearing them. They would ask learners who smoke/vape to do this in the designated areas. They would ask learners who aren’t in class if they need any help and encourage them back to class as appropriate etc."

Key Duties and Responsibilities:
Maintain high visibility across the campus, communicating effectively with learners and promoting positive behaviours.

Be present at the campus barriers in the morning to support learner arrival and monitor lanyard compliance.

Be an active member of the Be-Safe team supporting and advising on safeguarding concerns, referrals & learner welfare.

Respond to issues of concern regarding learner behaviour and welfare and support staff with behaviour management.

Undertake the monitoring of attendance through liaison with curriculum staff, PDTs and Progress and Engagement Coordinator.

Patrolling the campus and guiding learners to classrooms, as required.

Support PDTs and Progress and Engagement Coordinator to undertake home visits.

Act as first aider as required.

Organise and support student participation activities including fundraising and other enrichment opportunities.

Support with examination invigilation and logistics.

Develop and facilitate the Student Senate alongside the learners and support the learners to participate in learner voice activities.

Support external organisations to access college and act as a college ambassador.

Work with colleagues across campuses to facilitate events and support as required.

Contribute to the development of the role of Learner Safety Officer working with other team members.

Link with PCSO and encourage presence and visibility on campus.

Use IT systems to record issues and concerns and use excellent digital skills to help raise the profile of the support available.

Undertake all administration procedures accurately and in a timely manner.

**Salary**: £15.50 per hour

Schedule:

- Monday to Friday

Licence/Certification:

- DBS on the Update Service (required)
- First Aid at Work (required)

Work Location: In person



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