Student Support Officer

3 weeks ago

Chester, United Kingdom NCRQ Full time

**We are currently looking for a Student Support Officer to join our team based in Chester.**

**Responsibilities**:

- Process the registration of new students.
- Processing enrolments on the online learning platform, and assisting students with any technical issues that may arise.
- Arranging and undertaking validation interviews with all students via online video.
- Processing recommended awards, quality assuring data, and issuing certificates.
- Responding to student queries on our Student Support Forum. Monitor online and social media, answering simple queries and referring where appropriate.
- Assisting students with additional learning needs by implementing reasonable adjustments where necessary.
- Assisting students with a wide range of technical queries relating to IT.
- Raising and processing of invoices, occasionally taking card payments over the telephone.
- Recommending improvements to systems and student information to continually increase the quality of service to all students.
- Obtain and process information from spreadsheets and to create draft monthly reports.
- Occasionally assist with undertaking quality reviews of student records and performance data.
- Very occasionally to attend events to promote NCRQ qualifications (only where individual circumstances permit).
- Comply fully with the NCRQ Data Protection, Malpractice and Maladministration, Conflicts of Interest, and Health and Safety policies.
- Undertake any other reasonable duties as required.
**Ideally, you will have the following skills and abilities**:

- Confident communicator with a can-do attitude
- Ability to work with a high attention to detail and accuracy
- Exceptional quality verbal and written communication skills
- Ability to work independently, manage own workload, and take initiative
- Comprehensive computer literacy, including word processing, spreadsheets and databases
**Sounds good, how do I apply?**
- upload your CV, and
- send us a short video clip of yourself explaining why you think you would make a great addition to our team.

The video needs to be no more than 2 to 3 minutes long and our main focus is getting to know you rather than identifying the person with the greatest matched abilities.

**About NCRQ**

NCRQ is an innovative provider of Ofqual-regulated qualifications, developing and delivering a suite of qualifications in fire safety and risk assessment, and occupational safety and health. NCRQ’s purpose is to improve standards in the workplace, through education, for everyone.

We aim to have a positive impact on society by focussing on driving up standards in businesses, whose influence and impact touches all people; employees, customers and neighbours. We do this through the medium of education; by providing skills that have a long term and valuable impact in real life by providing innovative, engaging, and truly accessible qualifications, learning, and support. To support our purpose, our employees hold the following values:
**Purpose beyond profit**

“Doing the right thing” both externally - by providing products and services that have a positive impact on society, ensuring sustainability and resilience for our customers, and internally - by acting with integrity and respect, treating all employees fairly and promoting a positive and meritocratic working culture.

**Leading change**

Boldly challenging the status quo by providing innovative ways of improving standards in the workplace and society, and within the organisation.

**Excellence, today**

Being the best we can be as an organisation, and as individuals, every single day; embracing failure and rapidly learning lessons leading to breakthroughs that improve us.

**Why choose us?**

Working at NCRQ is more than just your job description. We aim to provide a working environment that helps employees thrive - from our benefits and culture, to our style of working approach to wellbeing.

As well as a competitive salary, you’ll enjoy:

- A city-centre office location with state-of-the-art IT equipment and exceptional break-out areas
- Paid annual gym membership*
- Joint annual memberships to Chester Zoo / National Trust*
- 22 days holidays per year rising to 25 + all days between Christmas Day and New Years' Day + Bank Holidays
- Employer-matched pension contributions (up to 10%)
- BUPA health checks*
- more
*as these are taxable benefits, you may be required to pay some additional tax if you choose to take these up - sorry

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£23,500.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Gym membership
- Wellness programmes
Schedule:

- Monday to Friday
- No weekends
Application question(s):

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