Operations Support Administrator

5 months ago

Leatherhead, United Kingdom ESP Utilities Group Full time

Job Advert

**JOB DESCRIPTION**

**Details**

**Requirements**:
**Title**

Operations Support Administrator

**Reporting to**

Operations Support Team Leader > Head of Customer Operations > Operations Director

**Business Department**

Operations

**Location**

Office (Leatherhead)

**Role Context**

ESPUG’s drive to achieve Operational Excellence is dependent on three key areas:

- The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers).
- Maintaining a strong reputation and brand, achieved through providing the best possible services to those households and businesses connected to our networks (Consumers).
- Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management).

This role will be part of a focused team that is committed to ensuring the administrative functions that support our customer/operational responsibilities are completed to the highest possible standard, in line with ESPUG’s Service Level Agreements (SLAs) Key Performance Indicators (KPIs) and underpinned by our Values and Behaviours:

- **_
Be Excellent_**_; We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality_
- **_ Be Transparent_**_; We are open and honest; we admit and learn from our mistakes; we are approachable and accessible_
- **_ Be Ambitious_**_; We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt_
- **_ Be Respectful_**_; We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace_
- **_ Be Collaborative_**_; We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do_

We are a business who care about the work we do, and the customers we support, and therefore we seek to find individuals with a similar approach.

**Key Accountabilities**

The Operations Support Administrator’s primary role is to provide administrative support to the activities that support ESPUG’s operational responsibilities. In this role you will need to communicate effectively and be a self-starter to ensure tasks can be completed accurately and on time. You will also support the operational requirements for our system data to be as accurate and current as we need in order to be effective.

Interaction and collaboration with all functions of ESPUG’s Operations department is a key aspect of the role and you will be expected to maintain effective partnerships with other ESPUG departments.

**Responsibilities**
- **
Offering Vital Administrative Support** in line with government, industry, and business requirements at all times; performing administration tasks, maintaining trackers and populating industry standard templates.
- ** Contribute Performance Data** in daily team meetings to help keep track of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
- ** Demonstrate Ownership of Core Processes** that are relevant to your role; promptly communicate any training needs, identify areas for improvement and make good use of standard operating procedures.
- ** Accountability for Personal Development **by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
- ** Maintaining a Strong Team Brand Image **across all communications, including behaviour and conduct in the office, striving to demonstrate ESP’s key value and support a positive reputation individually and as a team.

**Person Specification**

**Key**

**E = Essential**

**D = Desirable**
- Excellent communication skills across a variety of channels
- Full working knowledge of Microsoft Office
- Numeracy & grammatical skills
- Flexible & adaptable approach to working
- Accuracy & attention to detail
- Comfortable working in a team environment
- Strong organisational skills
- Experience producing management information and reports
- Experience of working in a KPI-driven environment

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