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Customer Support Advisor
4 months ago
A Customer Support Advisor is required for our client, a well-established company based in Poole. As the Customer Support Advisor, you will be responsible for providing support to the sales team and assisting customers with any queries.
Responsibilities**:
- Provide first class customer service to both internal and external customers.
- Ensure all data is captured accurately and maintain the database to a high standard.
- Assist with diary management and booking in any customer appointments.
- Produce quotes as and when required.
- Process sales orders through the system, accurately and efficiently
- Send order acknowledgements to customers and follow up to ensure order details are correct and on schedule for despatch.
- Liaise with external customers regarding despatch of orders and internal departments where required.
Key skills and experience:
- Experience using Oracle or a similar system
- Proven experience within a similar role
- Strong administration and customer service experience
- Good communication skills, both written and verbal
- Ability to multi-task and work to tight deadlines
- IT literate to include Microsoft Office: Work, Excel and Outlook
Working hours for this role are 9am - 5pm, Monday to Friday, equating to 35 hours per week.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
