Technical Customer Support

5 months ago


Poole, United Kingdom Talentsure Recruitment Full time

**Technical Customer Support Advisor**

**Location: Poole, Dorset**

**Salary**:£27,000 per annum (salary increase after probationary period)**

**Hours: Monday - Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm**

We are recruiting for a Technical Customer Support Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset.

If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you.

**Duties and Responsibilities include**:

- Providing technical support to customers regarding queries with products purchased
- Managing key customer accounts within the brands businesses.
- Build strong working relationships with clients.
- Answer expected level of incoming calls and handle customer enquires methodically and professionally.
- Cross selling products and promotions.
- Process customer purchase orders through the systems with accuracy and attention to detail.
- Proactively call customers to offer alternatives to out of stock products and resolve any technical queries.
- Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time
- Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
- Solve customer queries and complaints as they arise, delivering great service levels
- Build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together

**Experience and Knowledge**:

- A minimum of 12 months experience in a fast-paced customer service environment is essential
- Previous experience working in a technical customer service environment
- Good general standard of education including Maths and English
- The ability to use Excel to a basic level
- The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
- Attention to detail to ensure that work is completed accurately and within standard operating procedures

**Summary**:

- Salary of £27,000 per annum (increases after probationary period)
- Monday - Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm
- Parking
- Development opportunities

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£27,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 77/TECH



  • Poole, Poole, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer support.Key...


  • Poole, Poole, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer support.Key...


  • Poole, United Kingdom John Lewis Full time

    **Duties and Responsibilities**: As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by...


  • Poole, United Kingdom Oyster Recruitment Full time

    Our client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the...


  • Poole, Poole, United Kingdom Spectrum IT Recruitment Full time

    Technical Support Engineer OpportunityWe are seeking a skilled 2nd Line IT Support Engineer to join our client team in Dorset. The successful candidate will have at least 12 months of commercial experience in providing technical support and be comfortable working individually and as part of a team.Key Responsibilities:Providing technical support for...

  • Technical Sales

    5 months ago


    Poole, United Kingdom EuroTech Special Products Full time

    EuroTech Special Products, located in Poole are part of The EuroTech Group a leading supplier of high-quality PCBs and PCBAs. With over 30 years of experience, EuroTech Special Products has established itself as a trusted provider in the industry. We hold prestigious certifications including AS9100, demonstrating our commitment to meeting the highest...


  • Poole, United Kingdom i247 Group Full time

    At i247 Group LTD we specialise in providing comprehensive transportation solutions that keep our customers' fleets running smoothly. Our commitment to excellence and customer satisfaction has established us as an industry leader. We are seeking a dedicated Van & HGV Compliance and Technical Specialist to join our team and help us minimise vehicle downtime...


  • Poole, Poole, United Kingdom Spectrum IT Recruitment (South) Ltd Full time

    Job DescriptionExcellent opportunity for a passionate IT Support Engineer to join an excellent client team. The successful Support Engineer should have at least 12 months commercial experience providing technical support and be comfortable working both individually and as part of a team.Key Technologies:Active DirectoryMicrosoft ExchangeCloud (Azure, AWS or...


  • Poole, Poole, United Kingdom Spectrum IT Recruitment Full time

    Technical Support Engineer OpportunityWe are seeking a skilled 2nd Line Technical Support Engineer to join our client team in Dorset. As a Support Engineer, you will be responsible for troubleshooting, supporting, and maintaining a wide range of systems.The ideal candidate will have at least 12 months of commercial experience providing technical support and...


  • Poole, Poole, United Kingdom Spectrum IT Recruitment Full time

    Technical Support Engineer OpportunityWe are seeking a skilled 2nd Line Technical Support Engineer to join our client team in Dorset. As a Support Engineer, you will be responsible for troubleshooting, supporting, and maintaining a wide range of systems.The ideal candidate will have at least 12 months of commercial experience providing technical support and...


  • Poole, Poole, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...

  • IT Support Apprentice

    3 weeks ago


    Poole, Poole, United Kingdom The ITP Full time

    The OpportunityWe are seeking a skilled IT Support Apprentice to join our team in a dynamic and fast-paced environment. As an IT Support Apprentice, you will have the opportunity to develop your technical skills and knowledge in a real-world setting, working with a diverse team of experienced professionals.The RoleAs an IT Support Apprentice, you will be...


  • Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Poole, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...


  • Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Poole, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...


  • Poole, United Kingdom Nasstar Full time

    WE’RE RECRUITING! Technical Account Consultant Location: Home Based / Hybrid (Nasstar office locations available: Wakefield / Telford / Poole) **Salary**: Competitive base (Negotiable), Bonus + Benefits **Job Type**: Permanent, Full-time **Overview**: The Technical Account Consultant has a very proactive role, using our industry leading management and...


  • Poole, United Kingdom Perseus Group Full time

    **THIS IS AN OFFICE BASED ROLE AND THE OFFICE IS LOCATED IN POOLE, DORSET** **Job Title**:Customer Support Coordinator **Responsible for**:N/A **Team**:Support **Responsible to**:Support Manager **Company Overview** Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care...


  • Poole, United Kingdom CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • Poole, Poole, United Kingdom Spectrum IT Recruitment Full time

    Technical Support Engineer OpportunityWe are seeking a skilled Technical Support Engineer to join our team in Dorset. As a 2nd Line Support Engineer, you will be responsible for troubleshooting, supporting, and maintaining a wide range of systems.The ideal candidate will have at least 12 months of commercial experience in providing technical support and be...


  • Poole, Poole, United Kingdom IMI Critical Engineering Full time

    IMI Critical EngineeringWe are a global specialist engineering company that creates innovative solutions for industrial automation, process automation, climate control, life science, and fluid control.This role is HybridKey ResponsibilitiesConvert customer technical requirements into tailored valve solutions that meet their needs, working closely with the...


  • Poole, United Kingdom Colten Care Full time

    **Customer Support Advisor** **Salary: £33,600** **40 hours per week on weekdays** **Introduction** We’re looking for an empathetic and driven Customer Support Advisor to join our team at **Avon Cliff (BH1 3PE) and Canford Chase (BH13 6EU)**: - Access to your own vehicle is essential for this role. You’ll ensure your homes maintain high levels of...