Customer Service Administrator

4 days ago


Lancing, United Kingdom Paula Rosa Manhattan Full time

Customer Service Administrator required to join busy Customer Service Department.

**The Company**: Paula Rosa and Manhattan Furniture one of largest companies in the UK contract kitchen market. We provide an offering that ranges from an entry level social housing specification to bespoke top end solutions for high value urban schemes. Based in contemporary offices in Lancing, West Sussex, we employ over 200 people.

**Role Description - Customer Service Administrator**: To accurately input kitchen orders requested by customers in order that the Company delivers installations to our customers RIGHT FIRST TIME. To receive and react to all call offs within 48hours of receipt. Accurately process all call-offs within 48 hours of receipt whilst ensuring that any urgent situations receive priority attention. To carefully check call-offs and identify upgrades and changes by working closely with the design team. To raise Priority Paperwork for Delivery Accelerations at customer requests in order that they recognise the Company as delivering excellent customer service in such circumstances. Proactively communicate with Site Managers and work with Sales/Contract Managers over queries on call offs, to avoid delays to deliveries plus any associated requirements. Adhere to defined processes to ensure abortive costs are minimised and kept within budget, raising any suggestions for process improvements where possible. Actively participate in departmental and cross business projects in order to deliver continuous improvement within the department and across the company so that we deliver leading customer service and business KPIs.

**Skills required for the Customer Service Administrator**: - Demonstrated ability to resolve problems - Customer orientation - Successful team player - Ability to create and retain good working relationships - Decisive - GCSE grade C or equivalent level of numeracy - PC Literate - Excellent attention to detail - Ability to work under pressure - Effective influencing skills - Demonstrated improvement of processes - Tenacity - Resilience N.B. We operate a hybrid work pattern, i.e. can elect to work from home for two days per week if you so wish.



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