Customer Service Advisor

3 weeks ago


Lancing, United Kingdom UK CAR PARK MANAGEMENT Full time

**Role**:Customer Service Advisor

**Salary**:£19,760

**Hours**:40hrs, Monday to Friday, 09:00 to 17:30 (closed on public holidays)

**Location**:Lancing, West Sussex

**Reporting to**:Customer Service Team Leader

UK Car Park Management (part of Agena Group Ltd) are one of the fastest growing parking management companies in the UK. We proudly work alongside some of the UK’s most prestigious organisations.

We are recruiting for a **Customer Service Advisor** due to continued business growth.

**You’ll be responsible for**:

- Follow departmental procedures when dealing with customer enquiries, ensuring set quality standards are adhered to.
- Adhere to data protection and compliance requirements
- Work towards quality and service targets.
- Provide support to other areas of the Customer Service department as and when required.
- Work as part of a team.
- Always maintain a high level of customer service.
- Adhere to data protection and compliance requirements.

**Person specification**
- Excellent telephone manner with the ability to communicate clearly, precisely, and in a calm and professional manner.
- Strong written English.
- Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.
- Educated to GCSE standard or equivalent.
- Preferably have proven experience in a customer service role, ideally in an inbound call centre environment.
- Level 2 Customer Service Apprenticeship is desirable, but not essential.

**Benefits**

We know there’s more to life than work - that’s why when you join the Agena Group, you’ll get your pick of our amazing company perks through our Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.

You’ll also benefit from:

- Regular team/company socials
- Incremental holiday increases to recognise long service (up to 33 days)
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Cycle-to-work scheme
- Working in a forward-thinking company in modern offices (with a bar, table tennis, pool table and table football)

**About us**

We recognise people are our most valuable asset and as you continue to grow, meeting new challenges and opportunities so does our investment in people.

**Job Types**: Full-time, Permanent

**Salary**: £19,760.00 per year



  • Lancing, United Kingdom Page Personnel Finance Full time

    Customer Service Advisor/Lancing/Admin and Secretarial **Client Details** My client is a well-established business in lancing who is looking to bring in a Customer Service Advisor to be a part of their fantastic team. **Description** The key responsibilities of the Customer Service Advisor will be: - To act as the first point of contact for all customer...


  • Lancing, United Kingdom Clearwater People Solutions Ltd Full time

    **Responsibilities for the Customer Service Advisor**: - Maintain a high level of quality Customer Service - Dealing with the process of customer enquiries from start to finish - Working within the permits team **Experience required for the Customer Service Advisor**: - General Customer service - Inbound Call Centre experience (desirable)


  • Lancing, United Kingdom Clearwater People Solutions Full time

    **Location**: Lancing, West Sussex**Salary**: £20592 - £20592 Up to £20592 per annum + Progression available**Type**: Permanent**Delivery Consultant**: Our client, a specialist in the parking and software solutions sector, are currently recruiting for a Customer Service Advisor to join their team on a permanent basis. The Customer Service Advisor will be...


  • Lancing Business Park, United Kingdom First Recruitment Services Limited Full time

    We have an opportunity for a customer focused individual to join a well established manufacturing company in the Lancing area in this Customer Service Advisor role. - providing first line technical support to customers over the phone - liaising with Field Service Engineers - raising and assigning breakdown and service work for customers - handling orders,...


  • Lancing, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are pleased to be working with a reputable business in the Lancing area who are currently looking for a Customer Support Advisor to join their expanding team and make that difference. **The role**: The position, within the Service Support Team, falls within the overall Customer Support Department, which handles all orders,...


  • Lancing, United Kingdom Paula Rosa Manhattan Full time

    Customer Experience Advisor required to join busy Customer Experience Department. **What you will be doing**: - Looking after specified accounts, delivering first class customer service from order input to homeowner aftercare. - You will be accurately processing all orders within 48 hours of receipt and manage homeowner quality issues in a cost-effective...


  • Lancing, United Kingdom OSAM Websites Full time

    Main Job Description: - Lancing Office based, Monday to Friday 9am-5pm. - Must be very confident on the phone. - Customer service calling existing clients on a daily basis. - General office admin duties. - Getting new websites live and collecting payments - Excellent telephone manner and presentation skills. - Very reliable & a good timekeeper. - Hard...


  • Lancing, United Kingdom National Parking Control Ltd Full time

    **The Company**: Based in Sussex we have grown and developed into one of the leading Car Park Management companies within the UK, renowned for our client first service and innovative technology. We are also proud accredited members of the International Parking Community. Managing Car Parking is not easy, but we ensure it’s rewarding. We offer great...


  • Lancing, United Kingdom National Parking Control Ltd Full time

    **The Company**: Based in Sussex we have grown and developed into one of the leading Car Park Management companies within the UK, renowned for our client first service and innovative technology. We are also proud accredited members of the International Parking Community. Managing Car Parking is not easy, but we ensure it’s rewarding. We offer great...


  • Lancing, United Kingdom Parafix Full time

    We are recruiting for a Customer Service Adviser to join our team at the UK head office in West Sussex. We are looking for a technically-minded individual who enjoys finding solutions to clients’ problems and is able to communicate effectively with clients and colleagues alike. **Job responsibilities** - Maintaining good customer relations - Processing...


  • Lancing, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time

    **Part Time Sales Advisor** **£13,125 per year + uncapped commission** **Role Overview** **Duties**: - Maximise profit and meet sales targets by achieving the set individual KPIs and objectives. - Deliver exceptional customer service through expert product knowledge and customer interaction by welcoming customers and identifying their needs whilst...


  • Lancing, United Kingdom Paula Rosa Manhattan Full time

    Customer Service Administrator required to join busy Customer Service Department. **The Company**: Paula Rosa and Manhattan Furniture one of largest companies in the UK contract kitchen market. We provide an offering that ranges from an entry level social housing specification to bespoke top end solutions for high value urban schemes. Based in contemporary...


  • Lancing, West Sussex, United Kingdom ASDA Full time

    At ASDA, we are looking for a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for delivering exceptional customer service and supporting the efficient running of our stores.You will work across multiple departments, including customer service, stock management, and visual merchandising. This will...


  • Lancing, West Sussex, United Kingdom ASDA Full time

    Customer Service OpportunityWe are looking for a talented Customer Service Representative to join our team at ASDA. As a key member of our store operations, you will be responsible for ensuring the smooth running of our stores across various departments.In this role, you will have the opportunity to work with a wide range of customers, answering queries,...


  • Lancing, West Sussex, United Kingdom Compass UK & Ireland Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Compass UK & Ireland. This part-time opportunity will allow you to work in a fast-paced environment, interacting with customers and colleagues alike.Key Responsibilities:Provide exceptional customer service in a busy retail environmentWork collaboratively as part of a friendly...

  • Sales Advisor

    2 weeks ago


    Lancing, United Kingdom PD-Fix Full time

    Calling all sales people! We are a new business and we want the best sales people in the area. We offer a good basic pay and great commission with fun incentives. Our basic working week is: Monday - Thursday 9:00 -17:00 Friday 9:00 -13:00 We believe in a good work life balance hence the early finish on a Friday. The role is outbound sales over the...


  • Lancing, United Kingdom Clearwater People Solutions Ltd Full time

    **Customer Service Team Lead** **Lancing** **£26000 - £30000** Our client is currently recruiting for a Customer Service Team Lead to manage a team of customer Service agents to ensure the team meet and exceed service delivery levels. The Customer Service Team Leader will be responsible for running appraisals & performancereviews and 1:1's as well as...

  • Customer Service

    3 weeks ago


    Lancing, United Kingdom Crystal People Consultancy Full time

    Customer Service and Finance Assistant required for expanding business in Lancing. The role will be to provide customers with an exceptional level of service, including handling and resolving delivery issues and other queries, taking orders and processing them, dealing with enquiries, preparing quotes, operating the switchboard. The role will also include...


  • Lancing, West Sussex, United Kingdom Compass UK & Ireland Full time

    About Compass UK & Ireland">Compass UK & Ireland is a leading provider of food and support services to various sectors, including education, healthcare, and business.">About the Role">We are currently seeking a Customer Service Team Member to join our team on a part-time basis. This role is ideal for someone who is passionate about delivering exceptional...

  • Hr Advisor

    4 weeks ago


    Lancing, United Kingdom H9 Technical Full time

    Are you an experienced HR professional looking to make a real impact?My client is seeking a proactive HR Advisor to join their team.This is a fantastic opportunity to contribute to an organisation dedicated to delivering high-quality patient care while reinvesting in its people and services.As a HR Advisor, you'll provide expert HR support to employees and...