East of Scotland Hub Leader

6 months ago

Edinburgh, United Kingdom Barclays Full time

**East of Scotland Hub Leader**
**Edinburgh, Perth, Dundee, Livingston, Dunfermline**
**Rotating Shifts - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays East of Scotland Hub Leader, you’ll be responsible for managing a team of customer centric Customer Care colleagues to pioneer an omni-channel experience to achieve great customer outcomes. You’ll directly coach and develop Customer Care colleagues and contribute to the overall success of Barclays by inspiring your teams to achieve exceptional performance results. Our Hub Leader will need to travel between various sites across the East of Scotland to manage the running and colleague development at our touchpoints.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Bringing together a team of Customer Care Support colleagues, with a common identity, purpose, and culture
- Being responsible for using your curious mindset and interested in external factors to maintain a broad knowledge of the developing local and national economic environment
- Setting and maintaining active performance management standards across your team, communicating to and inspiring colleagues to be commercially minded
- Being passionate about your own, and your teams, learning and development, continually perfecting skills, knowledge, and your competence as a leader
- Setting and maintaining active performance management standards across your team, communicating to and inspiring colleagues to be commercially minded
- Being responsible for the operational performance of allocated sites and surrounding touchpoints
- Being responsible for the operational performance of allocated sites and surrounding touchpoints and ensuring operational and risk frameworks are adhered to

**What we’re looking for**:

- Experience of managing a team in a customer support capacity, delivering great customer and commercial performance by means of colleague engagement, communication skills
- Ability to drive and excite your team in being curious, commercially minded, digitally minded, colleague and customer obsessed
- Confidence in conducting analysis, with the ability to use data points and sources of insights to define problems and develop innovative solutions
- Networking skills, with the ability to build rapport and experience of influencing and building relationships with a range of stakeholders

**Skills that will help you in the role**:

- Ability to build an extensive understanding of the customer propositions and customer needs
- Completely flexible with an ability to adapt in a changing world seamlessly and rapidly
- Presenting emotional intelligent and able to develop new skills and new ways of thinking to build and follow plans to identify and act on development need

**Where will you be working?**

You will be based in various Branches are local touchpoints, travel is expected within this position. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

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