Business Support Officer Level 2

6 months ago

Manchester, United Kingdom Manchester City Council Full time

**About The Role**:
**Working Hours**:35 Hours per week

**Contract Type**: Full-Time, Permanent

**Closing Date:
The role of the control room was and is to provide a single system view of flow across the health and care. This includes:
a) Expediting discharge of patients/citizens through working with the relevant hospital, social care team and care provider to facilitate putting timely community-based care and support arrangements in place

b) Supporting flow across community capacity, ensuring effective and timely based health and social care, supporting step up and step down arrangements, linked closely with the Manchester Community Response integrated teams. - eg flow out of intermediate care beds and also when packages of care are required following a period of reablement.

c) Working with the care market to ensure capacity

The role will support the Control room with the flow and recording of information, management of the inbox and the discharge pathways. The Control room is critical in response to supporting the Hospitals Intermediate Care and Reablement capacity The Control Room is based on the 6th Floor Alexandra House Hulme.

You will be responsible for maintaining and developing systems to track work and people through the system and providing financial support via SAP. You should have excellent keyboard and typing skills with a high level of speed and accuracy. You will be required to input and retrieve information and data from different IT packages including Excel.

**About Us**:
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ - the grounding for how we must work together and treat one another:

- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

**Creating an inclusive team at Manchester City Council**

**Guaranteed Interview Scheme**

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

**Accessibility**

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

**When you join us**

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

**Other relevant information**

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council
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