Customer Service Agents

1 week ago

Eastbourne, United Kingdom Gardners Books Full time

**Location**:

- Eastbourne, United Kingdom

**Salary**:

- £21000.00 per annum

**Posted**:

- Today at 3:30 PM

**Position**:

- Full time

Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round?

If so, we have a great opportunity for you.
- Achieve, and maintain an excellent working relationship with the team
- Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers
- Liaise with other departments within the business
- Follow and abide by GDPR (General Data Protection Regulation)
- Handle ad-hoc duties as required

Additional Information

We are recruiting across two different shifts:
**Weekdays: Monday - Friday - 37.5 hours per week**

This is an office-based role within our Eastbourne facility. Full training will be provided. Some bank holidays may be required as part of this Customer Service Agent role.

If the applicant is successful, they will be required to provide a DBS check.

Essential Skills
- A capable multi-tasker who is self-motivated, and keen to improve
- Adaptable to various situations that could occur during customer communications or within the office environment, whilst remaining calm and focused throughout
- Excellent communication skills, both verbal and written
- Confidence talking to customers on the telephone
- Good knowledge of Microsoft Office, with particular knowledge of Outlook, Word, and Excel
- Excellent attention to detail
- Ability to take ownership of queries and respond within a timely manner
- Comfortable working on your own initiative, but also know when to escalate issues
- Flexibility and willingness to adapt where necessary to help the wider team
- Resilience with the ability to problem-solve

Desired Skills

Previous experience working within an office environment would be an advantage.

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products, and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensure we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

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