Reservations Agent

4 weeks ago

Eastbourne, United Kingdom Wingrove House Limited Full time

Wingrove House Limited is looking for a Hotel Reservations Agent to join our team.

This role will be based at our head office location in Eastbourne, your main responsibility will be to assist prospective guests in making room reservations at the hotel. In addition, you may be needed to carry out office administration tasks.

Tasks and Responsibilities
- Providing customers with information about the hotel’s accommodation options, rates, and amenities.
- Processing reservations, cancellations, and modifications using reservation software.
- Collecting and processing payments from guests.
- Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met.
- Updating and maintaining customer information in the reservation system.

Requirements for the role,
- Friendly, courteous and helpful, with excellent communication skills.
- Self-motivated and confident.
- Highly organised with ability to multitask.
- Personable and professional.
- Have an exceptional eye for detail.
- Driven to exceed guests’ expectations and deliver exceptional service standards.
- Ability to work on your own as well as being a great team player.

**Salary**: From £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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