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Reservations Sales Agent

3 months ago

Eastbourne, United Kingdom The Grand Hotel, Eastbourne Full time

**Job Ref**:ELI2498

**Branch**:The Grand Hotel, Eastbourne

**Location**:The Grand Hotel, Eastbourne, Eastbourne

**Salary/Benefits**:Competitive Salary, plus service charge approx. £1,200 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:11/03/2024

**Closing date**:24/04/2024

**Reservations Sales Agent Overview**
- As a Reservationist you will be ensuring that all guest room bookings and dinner reservations are dealt with in a flawless and professional manner and ensuring that upselling and exceeding expectations is part of your day to day role.
- You will be familiar with all hotel facilities and be confident in promoting and recommending these to our guests.
- There is the option of full time hours working 40 hours per week, working five days out of seven, or 32 hours working over four days out of seven which will include weekends and bank holidays. The office is covered from 8am to 8pm so shifts will be varying around these hours.

**Reservations Sales Agent Key Attributes**
- Previous experience as a hotel reservationist or receptionist preferred.
- Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team.
- An excellent and confident telephone manner.
- Possess a excellent command of the English language, both written and verbal
- Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential.
- At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about._

Standing majestically along the Eastbourne seafront, The Grand Hotel is the only 5-star coastal hotel in the South East. The grandeur inside is typified by the breathtaking great hall, 152 bedrooms/suites and two award winning restaurants. A favourite with families, quality and service is paramount whether you are taking a dip in the outside pool, having afternoon tea or indulging in a spa treatment.

**The Hotel**:
Affectionately known as 'The White Palace', The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.

**Why work at The Grand Hotel**:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you

**Benefits**
To support our staff we offer:

- Meals are provided by our talented kitchen team
- We have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are
- service charge is dependent on sales performance and not guaranteed