![Gardners](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent
2 weeks ago
If so, we have a great opportunity for you.
This an office-based role within our Eastbourne facility. The hours are 37.5 hours per week from Monday - Friday. Some bank holiday work will be required too. Full training will be provided.
- Achieve, and have an excellent working relationship with the team
- Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers.
- Follow and abide by GDPR
- Handle adhoc duties as required
Essential Criteria:
- A capable multitasker
- Adaptable to various situations that could occur during customer communications or within the office environment, whilst remaining calm and focused throughout.
- Excellent communication skills, verbally and written
- Confidence talking to customers on the telephone
- Good knowledge of Microsoft Office, with particular knowledge of Outlook, Word and Excel
- Selfmotivated, and keen to improve
- Excellent attention to detail
- Ability to take ownership of queries and respond within a timely manner
- Comfortable working on your own initiative, but also know when to escalate issues.
- Flexibility and willingness to adapt where necessary to help the wider team.
- Resilience with the ability to problem solve.
- If the applicant is successful, they will be required to provide a DBS check.
Desired Criteria:
- Previous experience working within an office environment would be an advantage.
About Gardners:
Gardners is one of the world's largest wholesalers of English Language books, digital books, gift and stationery.
Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.
Our departments and teams' combined efforts ensure we offer a first-class service to our global customer base, combined with a fast delivery service.
At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success.
Job Types:
Full-time, Permanent
Pay:
£22,500.00 per year
Benefits:
- Employee discount
- Free parking
- Onsite parking
- Transport links
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Please confirm you are able to easily make it to the offices in Eastbourne every day
- Please confirm you are eligible to work in the UK
Work Location:
In person
Reference ID:
CDS-Weekdays0624
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