Customer Service Agent

2 weeks ago


Eastbourne, East Sussex, United Kingdom Gardners Full time
Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round?

If so, we have a great opportunity for you.

This an office-based role within our Eastbourne facility. The hours are 37.5 hours per week from Monday - Friday. Some bank holiday work will be required too. Full training will be provided.

  • Achieve, and have an excellent working relationship with the team
  • Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers.
- liaise with other departments within the business

  • Follow and abide by GDPR
  • Handle adhoc duties as required

Essential Criteria:

  • A capable multitasker
  • Adaptable to various situations that could occur during customer communications or within the office environment, whilst remaining calm and focused throughout.
  • Excellent communication skills, verbally and written
  • Confidence talking to customers on the telephone
  • Good knowledge of Microsoft Office, with particular knowledge of Outlook, Word and Excel
  • Selfmotivated, and keen to improve
  • Excellent attention to detail
  • Ability to take ownership of queries and respond within a timely manner
  • Comfortable working on your own initiative, but also know when to escalate issues.
  • Flexibility and willingness to adapt where necessary to help the wider team.
  • Resilience with the ability to problem solve.
  • If the applicant is successful, they will be required to provide a DBS check.

Desired Criteria:

  • Previous experience working within an office environment would be an advantage.

About Gardners:

Gardners is one of the world's largest wholesalers of English Language books, digital books, gift and stationery.


Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.


Our departments and teams' combined efforts ensure we offer a first-class service to our global customer base, combined with a fast delivery service.


At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success.

We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

Job Types:
Full-time, Permanent

Pay:
£22,500.00 per year

Benefits:

  • Employee discount
  • Free parking
  • Onsite parking
  • Transport links

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Please confirm you are able to easily make it to the offices in Eastbourne every day
  • Please confirm you are eligible to work in the UK

Work Location:
In person

Reference ID:
CDS-Weekdays0624

  • Eastbourne, East Sussex, United Kingdom Gardners Books Full time

    Location: Eastbourne, United KingdomPosted: Today at 12:45 PMPosition: Full timeDo you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round?If so, we have a great opportunity for you. Achieve and maintain an excellent working relationship with the team. Adhere to all SLAs (Service Level Agreements) set by...

  • Estate Agent

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Freeman Forman Full time

    OTE:£24,000 - Uncapped Commission - Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Eastbourneworking in our well known Freeman Foreman estate agency.Why join us as an Estate Agent / Sales Negotiator?:Industry leading training and development:- Support to gain your...

  • Reservations Agent

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Wingrove House Limited Full time

    Wingrove House Limited is looking for a Hotel Reservations Agent to join our team.This role will be based at our head office location in Eastbourne, your main responsibility will be to assist prospective guests in making room reservations at the hotel. In addition, you may be needed to carry out office administration tasks.Tasks and Responsibilities...


  • Eastbourne, East Sussex, United Kingdom The Grand Hotel, Eastbourne Full time

    Job Ref:ELI2498Branch:The Grand Hotel, EastbourneLocation:The Grand Hotel, Eastbourne, EastbourneSalary/Benefits:Competitive Salary, plus service charge approx. £1,200 per annumContract type:PermanentHours:Full TimeHours per week:40Posted date:11/03/2024Closing date:24/04/2024Reservations Sales Agent Overview As a Reservationist you will be ensuring that...


  • Eastbourne, East Sussex, United Kingdom Page Personnel Full time

    Office based Great opportunityAbout Our Client:This is a large-scale, well-established company based in Eastbourne. Known for its innovative solutions and commitment to employee development, this company has a significant presence in the market.Responsibilities for a Customer Service Advisor are:Provide exceptional customer service to all clients Identify...


  • Eastbourne, East Sussex, United Kingdom HMD Kontro Sealless Pumps Full time

    Customer Service AdvisorLocation: Eastbourne, East Sussex, BN22 9ANSalary: CompetitiveContract: Full time, PermanentHMD Kontro Sealless Pumps pioneered the sealless magnetic drive pump over seventy years ago, breaking new territory in fluid handling technology and we continue to pioneer new technology todayWe are an employee orientated, professional and...


  • Eastbourne, East Sussex, United Kingdom Novax Recruitment Full time

    Customer Services AdvisorEastbourne£10 per hourFull Time ContractNovax Recruitment is actively seeking a Customer Services Advisor based in Eastbourne. This is a full time position on a temporary basis.Responsibilities include: Raising orders and requests on inhouse databases and systems Proactively managing and resolving issues, sending information sheets,...


  • Eastbourne, East Sussex, United Kingdom Metro Bank PLC Full time

    Team Retail & Business BankingLocation EastbourneCounty East SussexRef # 18927Closing Date 27-Apr-2023Our promise to you We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance,...

  • Customer Service Host

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Ambassador Theatre Group Full time

    Role:Box Office Sales- Salary:per hour- Type:Casual- Closing Date: at 21:00- Location:Theatre Royal Brighton, New RoadBrightonSussexBN1 1SDAre you great with customers, but looking for something a little bit different? We're looking for people with great customer service skills to join our ticketing and sales team.Whether it's a special birthday, or a night...


  • Eastbourne, East Sussex, United Kingdom One Answer Insurance Services Ltd Full time

    Position Overview:To work as part of a team and individually to ensure that customers are handled in a friendly, useful, and professional way and, that customer's enquiries, payments and complaints are handled in accordance with company procedures and regulatory requirements.Key Responsibilities and Accountabilities: Investigate and solve customers' problems...


  • Eastbourne, East Sussex, United Kingdom Jago Consultants Full time

    Home Jobs Trainee Customer Service Advisor We are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex. My client are actively looking for a Trainee Customer Service Advisor to join their friendly and busy team. No Automotive experience necessary – this is a great role for someone who wants to start in...


  • Eastbourne, East Sussex, United Kingdom Jago Consultants Full time

    Home Jobs Trainee Customer Service Advisor – Automotive Trainee Customer Service Advisor - Automotive Job role – Trainee Customer Service Advisor Location – Eastbourne, East Sussex Salary – dependent on experience Hours – Full time (Monday to Friday, Saturday rota basis)** Excellent opportunity to get into the Motor Trade **** Full dealership...


  • Eastbourne, East Sussex, United Kingdom Cafe Old Town Full time

    Company descriptionWe are a small, family run, café looking for a trained barista and/or someone with food preparation skills. Our café has a reputation for serving high quality coffee/food and it is important that you understand how important it is for us to maintain that reputation. You must genuinely care about the coffee/food you are serving people....


  • Eastbourne, East Sussex, United Kingdom Recruitment South East Ltd Full time

    Customer Service Confident Telephone Skills Data Entry SkillsClaims Handler - EastbourneWe are working with a large fulfilment company for insurers, who specialise in home contents. They are based in the centre of Eastbourne, within walking distance from the train station. They are currently expanding their claims department and are seeking enthusiasticClaim...


  • Eastbourne, East Sussex, United Kingdom Cafe Old Town Full time

    Company descriptionWe are a small, family run, café looking for a trained barista and/or someone with food preparation skills. Our café has a reputation for serving high quality coffee/food and it is important that you understand how important it is for us to maintain that reputation. You must genuinely care about the coffee/food you are serving people....


  • Eastbourne, East Sussex, United Kingdom Allied Drinks Systems Ltd Full time

    Office Administrator with Customer Service SkillsAllied Drinks Systems Ltd are looking to recruit an Office Administrator with Customer Service Skills to join our established team in Eastbourne, East Sussex.Your Experience: Proven experience as an Administrator, administrative assistant or in a similar role Excellent organisational and timemanagement skills...


  • Eastbourne, East Sussex, United Kingdom First Recruitment Services Limited Full time

    Position:Customer Service Spare Parts Co-ordinator- Salary: £23,000- Location: Eastbourne- Hours:39 hours Monday to Friday- Benefits: On site parkingAn experienced Customer Service professional with a background in mechanical engineering is being sought by my Eastbourne-based Engineering company.Duties will include: Providing quotes to customers Responding...


  • Eastbourne, East Sussex, United Kingdom Natcon Uk Ltd Full time

    About usWe are professional, innovative, and our goal is to Provide Quality work.Our work environment includes: Showroom/ office setting Relaxed atmosphere Onthejob trainingAre you looking for a new challenge?Responsibilities: Maintain a clean and safe environment in the office. Maintain a record of employee absences and holidays. Coordinate diary's,...

  • Customer Advisor

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Jones Bootmaker Full time

    We have a part time Customer Advisor opportunity to join our Jones BootmakerTeam in Brighton on a 4 hours over 1 day per week contract. You will primarily be working on a weekday but may be required to work a weekend on occasion.What we look for in a Customer AdvisorWe are looking for friendly, engaging, and positive people who want to give an amazing...

  • Service Advisor

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Autotech Recruit Full time

    We are seeking an Automotive Service Advisor!Company: Autotech Recruit is currently looking for an experienced Automotive Service Advisor to join our client permanently at their Brighton site. Our client is a well-known car dealer group in the South East offering a wide range of new and used vehicles at various locations across Sussex and Kent. They are...