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Customer Service Advisor

3 months ago

Eastbourne, East Sussex, United Kingdom Page Personnel Full time
Office based

  • Great opportunity

About Our Client:

This is a large-scale, well-established company based in Eastbourne. Known for its innovative solutions and commitment to employee development, this company has a significant presence in the market.

Responsibilities for a Customer Service Advisor are:

  • Provide exceptional customer service to all clients
  • Identify and escalate priority issues to the relevant departments
  • Document all call information according to standard operating procedures
  • Follow up with customers, when necessary
  • Participate in team meetings and training sessions
  • Strive to meet or exceed service and performance goals
  • Stay abreast of new products, services, and policies

The Successful Applicant:

A successful Customer Service Advisor should have:

  • A passion for customer service and problem-solving abilities
  • Excellent communication skills, both written and verbal
  • Ability to work as part of a team in a fastpaced environment
  • A flexible approach to work, including the ability to work shifts
  • A proactive attitude towards learning and developing new skills

What's on Offer:

  • A competitive salary, ranging from £25,000 to £27,500 per annum
  • An inclusive and supportive company culture
  • Opportunities for professional development and growth
  • Conveniently located in Eastbourne, a vibrant town with excellent facilities