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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly skilled and motivated Customer Service Advisor to join our team at JOB SWITCH LTD. As a Customer Service Advisor, you will be responsible for providing first point of contact advice and information to our customers in relation to Housing Options referrals.
About the Role: This is a fantastic opportunity for the right person to make a difference in how we support our customers. You will be a self-starter who is able to own enquiries through to resolution and confidently use software systems to deliver excellent customer service.
Key Responsibilities:
- Provide first contact resolutions to our customers through the Contact Centre and e-Contact, maintaining the highest standard of customer service.
- Evolve and adapt in line with business demand and customer trends, using transferable skills to adapt methods of contact and drive improvement.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements: To be successful in this role, you will need to be a customer-focused individual with excellent communication and problem-solving skills. You will also need to be able to work in a fast-paced environment and be adaptable to changing priorities.
