Customer Service Advisor

4 weeks ago


Barnsley, United Kingdom Staff 365 Recruitment Services Full time

**Salary**: 20k

**Hours**: 8am to 4.30pm or 8.30am to 5pm

**Location**: Barnsley S75

**Contract**: Permanent

OVERALL PURPOSE OF THE JOB

Ensures proper flow of office procedures, and supports the Office Manager by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers in person, online, and via telephone

KEY RESPONSIBILITIES

To provide an accurate and consistent service to all departments related to role (including answering external calls within department expected KPI), completing all assigned tasks in a timely manner.

To display excellent verbal and written communication skills, using understanding and compassion when communicating with resident and customers who may be distressed, hard of hearing or those whose first language is not English.

To develop and maintain strong, professional working relationships with other members of the team to ensure strong delivery of service.

Screening phone calls, enquiries, and requests, and handling them when appropriate.

To act as a role model at all times.

Meeting and greeting visitors at all levels of seniority

Manages outgoing post and records data on special deliveries

To provide cover during times of staff shortage or absence to ensure provision of an effective service.

To have clear understanding of the processes involved in the role, keeping abreast current Business Policies and procedures, and reporting these to the relevant person in times of failure.

To maintain effective administration systems, making recommendations for improvement.

To prioritise and organise own work load.

To respond to enquiries from Customers/Residents in a timely and appropriate manner.

Ensure that the office is maintained in a clean and tidy condition and that all areas including the reception, workstations, circulation routes, meeting room, stationary area etc. are kept in an organised manner.

Work closely with Billings & Collections to ensure administration functions are covered.

To provide ad hoc administrative support.

DAILY RESPONSIBILITIES

Answering the telephone & dealing with any requests in a timely manner

Inputting orders received from customers on a daily basis

Schedule & confirm appointments

Send Daily Courtesy Texts

Arrange quotations for Customers

Ensure all materials have been delivered on time to allow orders to be completed on-time

Chase up quotation approvals with Customers

Order relevant materials in order to complete jobs

Request extensions when necessary to ensure orders area completed on time

Experience is preferred but not essential

Staf365 are an employment business and an equal opportunities employer. INDHP



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