Client Services Administrator

2 weeks ago

Wrexham, United Kingdom DTCC Full time

**Are you ready to explore a world of possibilities?**

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

**Pay and Benefits**:

- Salary range £23000-26000 per annum with bonus
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension
- Paid Time Off and other leave of absence
- **_Flexible/Hybrid Work Arrangements _**

**Why you'll love this job**:
**Your Primary Responsibilities**:

- Support onboarding of new accounts by managing required risk and legal documentation through DTCC’s Membership Application Portal
- Review and accept all new sales contracts and amendments/addendums to ensure company-wide compliance with established procedures
- Respond directly to certain applicant/client via various communication mediums (e.g., by phone, through CRM tool - Salesforce, etc.)
- Partner and coordinate with various internal teams (for example, Relationship Management) to ensure that all onboarding and lifecycle activities occur seamlessly and meet stakeholder expectations
- Manage, update, and maintain data stored in DTCC’s systems (e.g., Masterfiles, etc.)
- Perform various anti-money laundering (AML) and know-your-customer (KYC) validations to support new onboardings and regular refreshes
- Compile reporting for use by internal stakeholders, senior leadership, and auditors/regulators
- Support new product initiatives that intersect with client account onboarding and lifecycle processes
- Ability to function in a fast-paced, high-pressure client-facing environment
- Pay close attention to detail with a knack for identifying process and operational risks
- Strong critical thinking and problem-solving skills
- Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients
- Enthusiastic, highly motivated self-started with a strong work ethic and intense focus on results
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

**_**NOTE: The Primary Responsibilities of this role are not limited to the details above. ** _**

**Talents Needed For Success**:

- Minimum of 3 years of related experience
- Bachelor's or Associate's degree preferred but not essential
- Adheres to established rules and procedures when performing work
- Takes personal accountability to drive work forward
- Presents information clearly in writing and orally in small and larger group settings
- Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
- Understands the needs of external clients, Client Account Services team members, and key internal stakeholders across the organization

**_We offer top class training and development for you to be an asset in our organization _**

**Note this role comes with an attractive shift allowance of £3500 per annum**

**Who We Are**:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

**About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enablin

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