Apprenticeship in Business Administration

2 months ago


Wirral, United Kingdom PMA LTD Full time

An apprenticeship in a busy GP Practice to learn and support the admin duties of the practice as well as gaining a level 3 Business Administration qualification. You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

**Annual wage**

£18,525

**Working week**

Eastham group practice is open 5 days a week from 8:00 - 18:30. 37.5hrs per week, days/shift pattern to be discussed on interview.

Total hours per week: 37.5 hours a week

**What will the apprentice be doing?**
- Maintain and monitor the practice appointment system.
- Process telephone and e-consults for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies.
- Photocopy/scan documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients’ healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner.
- Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Enrolment on the Business Admin Level 3 apprenticeship with PMA Ltd and the following internal training:

- Internal Training (1-1 sessions, shadowing).
- Mandatory Training via TeamNet (internal staff website).
- Protected Learning Time (every quarter).
- Team Meetings that include training.
- Mentoring.

**What is the expected career progression after this apprenticeship?**

The offer of future employment at Eastham Group Practice.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Team working
- Skills in Microsoft Office

**Qualifications**
- GCSE or equivalent English (Grade C/4) desirable
- GCSE or equivalent Maths (Grade C/4) desirable

**Things to consider**

**Job Types**: Full-time, Apprenticeship

**Salary**: £18,525.00 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wirral: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: VAC1000135371



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