Customer Service Advisor

7 months ago


Gateshead, United Kingdom Opia Full time

Opia has been operating for 12 years and are industry experts in consumer promotions, rewards and loyalty, working with FTSE 100, blue chip and SMEs in the UK and Internationally. Opia was acquired in December 2015 by Village Roadshow Limited an Australian entertainment and media giant.

We are trusted by world-leading brands to deliver customised retail sales promotions on a global scale. Operating in highly competitive markets, our bespoke sales promotions champion the values of our clients and capture the imaginations of their customers. Throughout our retail sales promotions, we seek to remove the purchase barrier, by offering highly attractive incentives to customers that boost engagement and achieve commercial objectives.

Throughout our extensive experience of partnering with global brands to deliver smart solutions for their sales promotions, we have handled over 2 million claims across 41 countries and in 22 languages. Our creative, market-disruptive, digital promotions sites have been viewed by over 10 million visitors, motivating high levels of customer action and increasing product sales.

We are looking to recruit a French speaking Customer Service Advisor. The role will be home based.
- Ability to speak and write in French language to a native level
- Experience in successfully dealing with customers in a fast-paced environment
- Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel)
- Dedication and motivation to helping customers
- Professional and positive attitude
- Excellent interpersonal and communication skills (both verbal and written)
- Ability to work efficiently and to a high-quality standard
- Good understanding of GDPR practices

Key Responsibilities:

- Professionally handling inbound calls from consumers and distributors
- Processing inbound promotional claims accurately and efficiently
- Resolving queries and keeping customers updated on the status of their enquiry
- Delivering the highest level of customer service at all times
- Setting an example to the team with a positive and professional attitude
- Making effective use of down time by assisting colleagues with other tasks
- Fulfilling any other ad-hoc duties

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Gateshead



  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be working flexibly across different...


  • Gateshead, United Kingdom Catalyst Full time

    Customer Service Advisor Our client, one of the region’s most renowned wholesale food suppliers, provides fresh fruit & vegetables and dry goods to the North East’s leading restaurants, care homes, schools, universities and hospitals. With a reputation for quality imbued throughout the organisation, they now seek a Customer Service Advisor to maintain...


  • Gateshead, United Kingdom CV-Library Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client, the UK's sole provider of an award-winning reading programme supporting schools, are looking to recruit a Customer Support Advisor. As the Customer Support Advisor, you will play a pivotal role in supporting schools get the best results by providing...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500 Fixed Term Contract** We are looking for a Customer Service Advisor (known locally as a Property Manager) for...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...


  • Gateshead, United Kingdom Pertemps Newcastle Full time

    **Customer Service Advisors**: - Gateshead - Hourly rate: £10.30ph - Free onsite parking is available and there are great bus links Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional service to their customers. Working hours: 7.5...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Specialist to join our team based in Gateshead working nights. The Customer Service Specialist will provide a high standard of telephone...


  • Gateshead, United Kingdom Vertu Motors Full time

    **About us** Are you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? This opportunity could be the answer! Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! We have a fantastic opportunity for you to join our Bookings Department...


  • Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent MUST BE AVAILABLE TO START ON TUESDAY 11TH APRIL Based in Gateshead, hourly rate: £10.42 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to...


  • Gateshead, United Kingdom Pertemps Newcastle & Gateshead Full time

    **Customer Service Advisors Temporary to Permanent Based in Gateshead, hourly rate: £10.30 Free onsite parking is available and there are great bus links.** Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional service to their...


  • Gateshead, United Kingdom Barclays Full time

    **Customer Service Advisor** **Team Valley** **£23,500 per annum** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...


  • Gateshead, United Kingdom Countrywide Full time

    Role - Customer Service Advisor Location - Gateshead, NE8 Salary - £20,000 per annum Working Days & Hours - Monday to Friday 08:45am - 5:30pm (1 hour lunch) + 1 Sat in 4, 9am - 1pm Employment Type - Full-Time, Permanent Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent customer...


  • Gateshead, United Kingdom ThreeSixty Collective Full time

    **Customer Service Advisor** **Location**: Gateshead, United Kingdom **Employment**: Type: Full-Time, Permanent **Schedule**: Monday to Friday, Office-Based **Company Overview**: Our client is a thriving company experiencing rapid expansion. “We are currently seeking dedicated individuals to join our team as Customer Service Advisors. This position...


  • Gateshead, United Kingdom Tructyre Full time

    Customer Service Advisor   Gateshead £22,733 per annum Full Time and Part Time available, permanent working shifts between Monday - Sunday (06:00 - 20:00)   Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients...


  • Gateshead, United Kingdom Tructyre Full time

    Customer Service Advisor (Nights)   Gateshead £22,733 per annum plus 20% allowance for night shift (up to £27,279) Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts 18:00 - 06:00)    Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide...


  • Gateshead, United Kingdom CV-Library Full time

    We're seeking individuals to join our team at Whistl Gateshead's contact centre. As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism. Join us to make a difference and be part of our dedicated team. Role Overview Our client is experiencing...


  • Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...


  • Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...


  • Gateshead, United Kingdom Evans halshaw Vauxhall Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...