Ctc Incident Management

3 weeks ago


Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
As a member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the JPMorgan Chase & Co. Global Incident Command Center (GICC), you will fit into a Global team providing 24/7 Incident Management and Response support, acting as the frontline defense for attacks against the firms’ infrastructure. You will be responsible for the execution of the Firm-wide Cybersecurity Incident Management Playbook designed to provide a set of steps to orchestrate a framework of actions to be considered during the lifecycle of a Cybersecurity event, in effort to prevent impact, or during an impacting Cybersecurity incident. The process executes against the firmwide Technology incident Management Standards and leverages ITIL best practices to govern remediation and safeguard failures. The team also covers internal and external engagements with our LOB partners including regulatory, compliance, privacy and/or media communications.Our incidents are categorized: technical outages (e.g. hardware failures, code/configuration issues, DB corruption, access issues, etc.); and cybersecurity events (e.g. malware, credential high jacking, zero-day vulnerabilities, DDoS, data exfiltration, etc.).

Working in cybersecurity takes passion for technology, speed, a desire to learn, and vigilance in order to keep every asset safe. You’ll be on the front lines of innovation, working with a highly motivated team responsible for command and control over technology operations groups during any Cybersecurity events and incidents. Your command and control, communication and documentation skills will ensure stability, capacity and resiliency of our products. Working with your internal team, as well as technologists and innovators across our global network, you will have the ability to respond to incidents, collaborate with Cybersecurity Operations Incident Response teams, and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents to prevent impacts to JPMC businesses.

Qualifications:
The role requires a wide variety of strengths and capabilities, both technical and non-technical.
- Experience in an Incident Management or Incident Response function in an Enterprise environment.
- Demonstrate Command & Controls, Documentation and Communication skills in previous roles.
- Experience with communicating technical topics both in writing and verbally to senior management from a technical or non-technical background.
- Ability to work closely in partnership with the business, technology, and project management partners to execute on projects and improvements for the CTC IMR team, e.g., research, internal procedure uplift, internal tools development and uplift, as well as work quality improvements.
- Appreciation of the wider roles of interconnecting Cyber Security teams and collaboration with each of those (i.e., Forensics, Threat Intelligence, Penetration Testing, Vulnerability Management, etc.).
- Ability to ask questions and understand the technologies and business functions supported well enough to facilitate working troubleshooting sessions.
- Ability to influence senior technology managers across organizational boundaries through formal and informal channels
- Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process.
- Must possess the ability to exercise excellent judgment and decision making skills in the heat of the moment, and understand when to escalate issues
- Experience with analyzing operational metrics to identify process improvements.
- Experience with delivering constructive feedback to a team on a continuous basis.
- Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
- Strong understanding of the ITIL framework and experience with Incident Management tool. ITIL Certification desired.
- Basic understanding of various Operations Systems, Network Fundamentals, Cyber Tools, Cloud architecture, etc.
- High level understanding of cybersecurity attack frameworks, i.e. MITRE ATT&CK, Cyber Kill Chain.
- Baseline Cybersecurity Certifications (i.e. Security+, etc.) desired.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, col



  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in CTC, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in [Insert LOB and/or Sub LOB], you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day...

  • IT Incident Manager

    4 days ago


    Bournemouth, United Kingdom Vitality Full time

    Team –  IT Service Manager Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.  We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management  A great Multitasker What this role is all...

  • IT Incident Manager

    4 days ago


    Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

    About The RoleTeam IT Service ManagerWorking Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communicationProven expertise in Incident ManagementA great MultitaskerWhat this role is all about:As an IT Incident Manager,...

  • IT Incident Manager

    3 days ago


    Bournemouth, Dorset, United Kingdom Vitality Corporate Services Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About The Role Team - IT Service Manager Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent...

  • Payments Operations

    1 month ago


    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join the Incident Management team and ensure that the clients, and our internal partners, receive the same experience regardless of the impacted product.*** As an Payments Operations - Incident Management - Associate in Operations you will be empowered to contribute significantly to the success of our team and cross-line of business...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    The CIB Technology Incident Regulatory Controls associate role is part of a highly skilled, specialist global team empowered to make critical decisions during technology incidents to assess and report against regulatory obligations. The team is at the heart of reducing variability in recovery times and is key in protecting the revenues and client franchise...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    JPMorgan Chase & : JPM) is a leading Functional financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. The Cybersecurity &...

  • Night Manager

    5 days ago


    Bournemouth, United Kingdom LGH Hotels Management Full time

    The Opportunity We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations...

  • Night Porter/security

    1 month ago


    Bournemouth, United Kingdom Union House Management Company Ltd Full time

    A Security/ Night Porter starting ASAP ( DBS Checked) Part time: average of 30 hours per week. WHAT THE JOB INVOLVES: You' will be working within a friendly and supportive team and playing a vital role in ensuring that students living in our properties have a great experience. Your responsibilities will include: - Making regular patrols across multiple...


  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** As an actively contributing member of the Global Enterprise Technology Crisis Management Team, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    As an actively contributing member of the Global Enterprise Technology Crisis Management Team, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled Crisis Management...


  • Bournemouth, United Kingdom Bournemouth University Full time

    Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge, and enriching society through the fusion of education, research, and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of...


  • Bournemouth, United Kingdom Spectrum IT Recruitment Full time

    **Senior Infrastructure Engineer/Service Delivery - Hampshire - Windows, Azure, Office 365** **The skills you'll need** - Line management, direct and dotted. - Objective setting (both individuals and team) and appraisals - Performance management - Forward demand and capacity planning, both people and infrastructure. - Incident / request management -...

  • Senior IT Manager

    3 days ago


    Bournemouth, Dorset, United Kingdom Vitality Corporate Services Full time

    Team - IT Service Manager Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. You will also be collaborating...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you enthusiastic about providing a high quality service to clients and have experience within Network Management?  As a Network Management Performance Manger within the Network Performance Management Team, you will be responsible for ensuring high quality service delivery from providers and supporting the escalation and resolution of issues raised by...


  • Bournemouth, United Kingdom Mitie Full time

    Retail Security Officer - M&S Castlepoint £11.23 per hour Guaranteed 40 hours per week, permanent location **Job Overview** - Retail Security Officer role to protect the M&S store, its people, and/or assets by providing security and excellent customer service through Mitie and M&S key values. - £100 M&S voucher if pass probation period and training. -...


  • Bournemouth, United Kingdom Mitie Full time

    Job REF 29632 Mitie Require A store protection Officer for their client M&S 40 hours per week £11.23 per hour M&S Castlepoint Yeomans Way Bournemouth Dorset BH8 9UL **Job Overview** - Retail Security Officer role to protect the M&S store, its people, and/or assets by providing security and excellent customer service through Mitie and M&S key...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Become a key member in a global team focused on strengthening operational resilience.  Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption.  As a Business Resiliency Manager in HR Business Resiliency,...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Become a key member in a global team focused on strengthening operational resilience.  Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption.  As a Business Resiliency Manager in HR Business Resiliency,...