Head of Customer Service
2 months ago
A fantastic opportunity has arisen for an experienced, personable and hardworking individual to join a high end flooring company. A Swedish design company specialising in innovative and sustainable flooring and rug solutions for public spaces.
**MAIN RESPONSIBILITIES**:
- Direct and manage all activities relating to the delivery of effective customer service
- Line Manager for internal team; Customer Services Manager and In House Sales
- Administration of Key End User Accounts
- Manage credit accounts
- Manage debtors and creditors
- Update and oversee cashflow
- Manage Technical Sales & Aftersales care
- Training and mentoring of all employees
- Manage cross borders
- Oversee and monitor all complaints
- Cover for CSM and In House Sales
- Manage price lists
You will be based out of our London showroom in Clerkenwell Monday to Friday HEAD OF CUSTOMER SERVICE
- Trustworthy
- Excellent attention to detail
- Experience in customer service management
- Ability to juggle multiple tasks and work under pressure
- Leadership skills with ability to motivate and manage a team
**Salary**: From £55,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
Reference ID: Head of customer service
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