Heads of Service Transformation

3 weeks ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location

Number of jobs available 1
- 2

Detail of reserve list 1
- 12 Months

Region 1
- London, West Midlands

City/Town 1
- Burton-upon-Trent, London

Building/Site 1
- 102 PETTY FRANCE LONDON, SW1H 9AJ, BRANSTON REGISTRY BURTON-ON-TRENT, DE14 3EG

Grade 1
- Grade 7

Organisation Grade for MoJ 1
- Grade 7

Post Type 1
- Permanent

Working Pattern 1
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type 1
- Business Management & Improvement, Operational Delivery, Programme and Project Management, Project Delivery

Job description 1

**Heads of Service Transformation**

**The Role**

We’re recruiting for two senior positions within our team to each lead one of two transformation workstreams in a busy department and to be part of our warm and collaborative Information Services senior management team. The two roles are:

- Head of Subject Access Request Service Transformation
- Head of Records Management Service Transformation

This is an exciting opportunity to join us and support the Ministry of Justice’s priorities, through innovation, delivery and collaboration.

The roles provide an opportunity to tackle and resolve interesting, high profile and high-risk challenges, whilst delivering better outcomes for our customers.

The individuals appointed into these roles will utilise and extend their skills including leadership and managing stakeholders, and experience of collaborating working alongside colleagues in MoJ Digital and Technology, Project Delivery, Commercial and Contract Management Directorate and HR.

**The Team**

The Department’s ambition is to provide an excellent justice system. Access to information by the Department’s customers, and high standards of management of the department’s records, are an important part of this goal.

MOJ’s Information Services Division (ISD) ensures the right information is provided and accessible to the right people, at the right time; securely, swiftly, and compliantly; and to drive trust in MoJ’s services. This is achieved through responding to information requests, managing the MoJ’s information, corporate records and preserving its historic record.

ISD does this by:

- Providing excellent information and records management services to all its customers and stakeholders.
- Enabling or directly providing the right access to the right information at the right time and in compliance with legislative timescales.
- Providing confident and accurate advice, guidance, comms or training in information management, access, retention, and deletion.
- Introducing technology to transforming and improve access to information and the services we provide.

The advertised roles are pivotal to ensuring that the department continues to strive for information management excellence. These two roles would sit within the Information Services Division’s (ISD) transformation team, which is responsible for ensuring that the work completed by the unit remains appropriate, efficient and continues to improve to deliver value for money services. There are significant amounts of transformation needed in how ISD delivers its services to ensure legislative and security risks are reduced, whilst ensuring that the service is sustainable in the longer term.

**Roles Purpose**

These two roles will support the development of our services to enhance it and ensure that the team’s focus is on value-add activities.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read the person specification below and apply

**Head of Subject Access Request Service Transformation**

The Offender Subject Access Request (SAR) team sits within the Information Services Division. The team manage and process SARs on behalf of the MoJ, liaising with its agencies to retrieve personal information held on the requestor and then prepare is for release in compliance with the UK Data Protection Act 2018 (DPA). The team receives more than 6,000 requests per annum, and the processes and systems to support this significant caseload require development to ensure that they are optimum for service delivery and efficiency.

The team have introduced many improvements, including the expansion of technology and digitisation of work processes. The team are now looking to build on this at pace and continue to improve the service provided through innovative deployment of technology and digital tools including exploring use of artificial intelligence or machine learning to drive up and consistently sustain excellent service standards.

Key responsibilities:

- Lead the work to identify and deliver opportunities for process digitisation that utilises the MoJ IT infrastructure and maximises the use of new technology being introduced across the prison service and includes the identification and de

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