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Customer Support Advisor

5 months ago

Gibraltar, United Kingdom Recruit Gibraltar Full time

RecruitGibraltar are currently helping our client who is a long established and reputable company who products in 67 countries worldwide and are still expanding They are based in Sotogrande Spain, offer long term career growth, and a rewarding working environment where you can make a real impact.

What is the plan for the Customer Support Advisor role? 

 Troubleshooting returns and identifying the best course of action (repairs and replacements).
 Processing shipping labels for replacement parts with UPS, DHL and our remote 3PLs.
 Providing feedback to the management team regarding any trends in contact drivers.
 Navigating different online IT and Microsoft tools to provide a best-in-class service.

What do you know that makes you a great Customer Support Advisor? 

Written and oral fluency in English is essential, plus French or German would be advantageous.
 Previous Customer Service experience is essential ideally within an office or call centre environment. 
Great communication skills.
 Intermediate IT skills.
 A problem-solving and solution-driven individual.
 A team player with a positive mindset.
 A quick learner with close attention to detail.
 Available to work on rotating shift patterns Monday to Fridays Monday to Fridays 9am - 5.30pm and 2:30pm - 11pm, as well as occasionally covering Amazon messages on weekends (this is approximately 30 minutes per day that can be flexible around your schedule).
 You must live in the Gibraltar or Southern Spain area

Salary €21k - €23k based on experience.