Customer Success Graduate Trainee

4 months ago

Gibraltar, United Kingdom Xapo Bank Full time

**Work from anywhere, impact everywhere**

We're a fully distributed team of over 130 talented people that work remotely from 40+ countries around the world. We work hard, think globally, and inspire each other to learn and grow.
We are committed to changing the way things are done. To achieve that, we search the world for the best people for the job. This is how we are transforming the world of digital banking.

Our team is worldwide, our capacity for innovation, limitless.

**Risk is inherent in all of our business activities and managing risk well is the responsibility of every Xapien.**
**Sound risk management enables us to serve our customers and deliver value for our shareholders, and helps make Xapo a great place to work.**
- Although we are headquartered in Gibraltar, this is a full time, 100% remote position_
- Work from anywhere_

**_ About us_**

Xapo Bank has been at the forefront of Bitcoin innovation for over a decade. We started by mastering Bitcoin custody, earning the reputation as the 'Fort Knox of Bitcoin.' As the industry evolved, so did we. Today, we empower people globally to use their Bitcoin securely, providing unparalleled growth opportunities.

We believe that Bitcoin will do for money, what the internet did for information. Our goal is to provide a bridge between digital assets and traditional financial services.

Xapo Bank is the first product of its kind: a platform that bridges the gap between crypto and traditional banking services. Headquartered in Gibraltar, we are regulated and licenced bank and in addition, Xapo VASP is regulated and authorised as a Distributed Ledger Technology Provider to provide crypto services.

Diversity is at the core of our identity. We are a global, fully distributed team of over 140 dedicated professionals—Xapiens, as we call ourselves—working remotely across more than 40 countries. Our mission is to recruit the finest talent worldwide to realise our dream of changing the conventional ways of banking.

**Our Graduate Programme runs for a period of 12 months giving successful graduates the opportunity to become a full time Xapien once the programme has concluded. This role would therefore be a 12 month contract.**

**_ Our Graduate Programme_**

We are searching for individuals at the start of their working life looking to propel their careers and make an impact in the Fintech, Banking, and Blockchain space. As part of our innovative business, you'll embark on a journey of professional growth, tackling real-world challenges, and shaping the future of Banking. From collaborating with top-tier professionals in this industry to leveraging cutting-edge technologies, this role promises a thrilling adventure filled with learning, creativity, and endless possibilities.

We are committed to helping you unleash your potential and carve out a path to success, are you ready to take on this challenge?

**_ Position overview_**
- Graduate Trainee supporting the HQ Support Manager, who serves as the face of Xapo Bank at our Gibraltar Global Branch, the first and only Xapo Bank branch in the world. Based at our HQ in Gibraltar, the main responsibility of this role will be to assist the HQ Support Manager by performing the following related to;
- Daily customer-facing banking operations
- Xapo Bank team-onsite visits
- Events
- VIP visits
- Facilities management.
- This role will report to the HQ Support Manager, support Xapo's business development efforts with clients, and lead in providing exceptional client support that begins with the initial contact with them when they attend the HQ, and continues throughout the client relationship.
- This role will also assist the HQ Support Manager's role as the facilities manager, ensuring the efficient and effective running of the Global Branch.

**_Responsibilities_**

**_ HQ Operations_**
- Liaising with Suppliers - Maintaining good working relationships for best service.
- Maintaining canteen, bar, and wine cellar stock levels
- Maintaining stationery levels
- Processing Supplier Invoices
- New vendor onboarding
- Invoice submission, follow up, and filing
- Requesting cleaning supplies from our 3rd party cleaning service provider
- Monitoring the cleaner's efficiency and effectiveness
- Liaising with Maintenance Team on any repairs required
- Upgrades of household/office hardware items where needed

**_Onsites_**
- Manage the HQ Onsite Calendar
- Confirm attendees with Team Lead
- Block-book rooms at Sunborn
- Liaise with Team-Lead on the weeks agenda and required events (i.e. special stationary requirements; etc)
- Book events (Team building, i.e. E-Bike tours, etc)
- Plan and book catering (lunch and dinner)
- Local information - weather, power points, currency etc.
- Link to Health & Safety/dietary requirements form
- Check stock levels (soft drinks, wine, beer, snacks, masks & basic toiletries) and buy/order where necessary.
- Welcome-wagon for Xapiens
- Attend post-work events
- Events
- Assist the HQ Support

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