Senior Customer Services Agent

2 months ago


Gibraltar, United Kingdom Entain Full time

**About The Role**:
**Senior Customer Service Agent**

Reporting to a Customer Service Team Manager, you will be part of the Customer Service Teams who are responsible for ensuring our Customers experience moments of excitement through exciting and fast moving Technology Here’s a little message from out hiring manger:
**‘**We aim to provide our customers with a higher level of service by always going the extra mile, do you have what it takes to be a part of our Team?’**

**What you will do**
- Improve and optimise customer value through maximising customer conversion and retention opportunities using company marketing initiatives and the ‘Sales through Service’ mentality.
- Proactively raising any issues to ensure the customer receives a resolution to their query.
- Complete training for product, service and regulatory requirements.
- Proactively escalate any issues.
- Maintain a Quality & Assurance score that as a minimum meets the department KPI for each period outlined in the annual objectives.

**Who you are**
- Previous experience within a similar role Customer Service role (gaming industry experience would be an advantage).
- Fluent in English - written and spoken.
- Ability to work various shift patterns.

**What we offer**

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Gibraltar, you can expect to receive great benefits like:

- Great flexibility with the option to work a 4 day full-time week
- Pension scheme - Defined contribution with company matching up to 6%
- Life assurance - 4x Annual Salary
- Income protection - 50%
- Entain & Enhance days - 2 paid days off to focus on your professional or personal development
- Sharesave scheme
- Paid subscription to the mental wellbeing app Unmind for you and one other person
- Paid subscription to LinkedIn Learning
- Employee assistance program that includes access to counselling sessions, financial wellbeing, legal information and help with relationship and family advice
- Discounted gym membership
- Various other opt-in flexible benefits, including critical illness cover, partner life insurance, etc.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
- #CustomerService #CustomerSupport #CSJobs #GibCSJobs_

**About The Company**:


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