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Customer Service Agent

3 months ago

Gibraltar, United Kingdom Recruit Gibraltar Full time

RecruitGibraltar are currently recruiting for a Mandarin speaking Customer Service Agent to join a successful and diverse gaming operation with online betting and gaming websites. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin or continue their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages their people to develop and work up the organizational structure. In addition, an excellent benefits package is on offer that rewards their employees for their loyalty and hard work.

What is the plan for the Customer Service Agent - Mandarin role?

What will you do as a Customer Service Agent - Mandarin?
- Forward and escalate technical issues
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to resolve customer complaints
- Resolve more complicated/demanding issues with the team leader/trainer/manager
- Be up-to-date with procedures/promotions

What do you know that makes you a great Customer Service Agent - Mandarin?

Excellent verbal and written communication skills in both English and Mandarin
Experience of working in a customer service and/or contact centre environment is preferred
Understands the basic business functions
Must be able to converse and communicate in writing with customers.
Passionate in problem solving, able to identify the core issue and identify solutions that serve both the customer and the organization.
Willing to work on shift rotation (5 days/week) including night shift, weekends and public holidays.

Salary circa £26k based on experience with relocation and benefits package.