Social Media and Marketing Coordinator

2 months ago

Saffron Walden, United Kingdom Frontline Referrals UK Full time

Are you interested in working for an organisation that is focused on improving people’s access to health and wellbeing support?

We are looking for an experienced and innovative individual who is passionate about social media and can attract and interact with target audiences by creating engaging content across various channels. We require a creative thinker with an enthusiastic, can-do attitude and great interpersonal and communication skills.

With a strong understanding of what works on social media in terms of messaging and tone of voice, you will be adaptable and adept at working in a fast-moving environment. Your excellent communication skills will allow you to build successful relationships with stakeholders via social media, engage our target audience, and drive business growth. As part of this role, you will keep up to date with the latest social trends and propose ways of implementing these to the rest of the team.

This flexible role is ideal for someone who welcomes change and has a growth mindset with the ability to work flexibly and collaboratively. So if you are looking for an exciting job with lots of potential and the opportunity to develop your skills in a vibrant and supportive environment, we want to hear from you

**Salary**: £24,000 - £27,000 per annum FTE, dependent on experience

**Location**: Hybrid, between home and our office in Saffron Walden once confident in the role.

**Start date**: As soon as possible

**About Frontline Referrals Limited**

‘Frontline’ is a user-friendly, secure website that helps professionals and the public quickly find details of local health and wellbeing services and to contact services through call back and referral options.
- At a local level it is a ‘living’ library and shop window of community support and wellbeing services across a district
- It enables professionals and members of the public to signpost and securely refer into services
- Ensuring that no referrals are missed, Frontline provides a real-time feedback loop on referrals made.

‘Frontline’ was developed by Uttlesford Citizens Advice in conjunction with other local organisations. From its roots in Uttlesford, the service now covers the whole of Essex, plus East Herts and Northumberland.

**Job Description and Person Specification**

**Key work areas and tasks**:

- Creation of a social media content calendar, proposing trending topics to generate engagement and awareness among our target audience
- Create, edit, and publish content that encourages engagement via social media platforms, including Twitter, Facebook, Instagram, LinkedIn and Tik Tok
- Manage and update social media platforms for all Frontline sites, with the aim of engaging stakeholders and growing our social media audiences
- Monitor social media channels, engage with followers, respond to comments and inquiries, and foster positive relationships with our online community.
- Blog Writing for website / social media
- Develop and implement strategies to promote Frontline and drive business growth.
- Attend meetings with the Frontline team to report on marketing strategies and engagements.
- Stay informed about the latest features, updates, and advertising options on social media platforms, and utilize them to optimize campaign performance.
- Stay up to date with social media policies, guidelines, and regulations, ensuring compliance in all activities and campaigns.

**About you**

**We are looking for someone who**:

- Is familiar with social media management tools and scheduling platforms.
- Has approximately two years experience in a similar role
- Has strong communication skills-both verbal and written
- Has a business minded approach to exploiting new online opportunities.
- Can work independently and within a team, liaising with colleagues to find opportunities to generate content.
- Thinks creatively and has a passion for engaging customers.
- Is openness to feedback and ideas.
- Understands and is committed to the aims and principles of Frontline and the wider principles of Citizens Advice.

**Job Types**: Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 18 per week

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saffron Walden: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Social media marketing: 1 year (required)

Work Location: Hybrid remote in Saffron Walden

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