Office Administrator

5 days ago


HenleyonThames, United Kingdom Roc Recruitment Full time

My clients are a leading property firm they are looking to recruit an Operations Coordinator to assist the Sales Team in their Henley office.

**Responsibilities**:
Provide an exceptional internal and external customer experience in every interaction
Assist in answering incoming calls
Maintain a tidy office and reception area
Assist Department Head with implementation of Customer Experience initiatives
Drive net promotor scores through customer journey improvement initiatives
Sales administration
Work with Operations teams to provide a high level of support within agreed timeframes to Office Head, office team and other departments within the region:
Property listings:
Create new property activity records
Order land registry title checks
Register new instructions
Create template letters and forms
Deliver and adhere to all internal and external compliance & best practise measures and procedures
Liaise with clients to obtain necessary documents prior to?marketing?
Local Marketing
Create mailers, property brochures, window cards and pitching materials
Update property listings
Operations
Code office invoices
Monitor management reporting
Ensure accurate performance management records and reports are maintained
Assist team with submission of expenses if required
Manage petty cash
Facilities:
Manage office facilities
Arrange works/contractors when required
Upkeep and maintain office equipment/IT hardware
Order stationery and hardware as required
Assist with office refurbishment or relocation programmes
Professional experience and personal skills profile
Particular Aptitudes/Skills Required
2 years+ experience in a similar operations, administration or secretarial role preferred
Proficient with Microsoft office packages
Flexibility, adaptability and a co-operative attitude
Calm under pressure
Excellent standard of English grammar and spelling
Diligent and efficient
Strong attention to detail
Self-motivated
Team player



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