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Level 3 IT Solutions Apprenticeship
3 months ago
**Working Week**:
- Monday - Friday 8am - 3pm - daily breaks 1 x 20 mins and 1 x 40 mins
**Duties**
**Support for the Classroom**
- To troubleshoot software and hardware faults for staff and students.
- To monitor the IT help desk and respond appropriately quickly to any issues raised.
- To install software and hardware.
- To help promote the Health and Safety and good behaviour of pupils when required.
- To provide adequate training and quality documentation for all systems.
- To support the iPad infrastructure across the school to enhance teaching and learning
**Support for Resources**
- To undertake the implementation and maintenance of the school’s IT systems to comply with users’ requirements and changes in legislation.
- To ensure the inclusion of controls and procedures to maintain the security, privacy, reliability and confidentiality of data in all systems.
- To assist with the monitoring and management of stock (software and hardware) cataloguing resources and undertaking audits as required.
- To maintain specialist equipment, check for quality safety, undertake specialist repairs/modifications within own capabilities.
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
**Qualifications**
- GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) desirable
- GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable
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