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Ict Service Delivery Officer
5 months ago
Job description
We are looking to recruit a service delivery officer who will be part of our helpdesk team providing quality customer focused ICT support services throughout the organisation to approximately 3,200 employees. We are looking for people with excellent customer services skills and a passion for working in IT.
**You will**:
- Provide 1st line support and call resolution to customer IT queries raised in person, via the drop-in IT helpdesk or the service portal
- Have strong knowledge of MS Office (Outlook, Excel, Word, PowerPoint, M365)
- Assist in the writing of Helpdesk documentation and standard operational procedures
- Work on project activities and tasks as and when they arise
**The person we are looking for will**:
- Be focussed and ensure that we provide excellent customer service
- Ideally have experience working in a local authority particularly in the IT field or within a similar setting (not essential)
- Be happy to work flexibly to help meet the needs of the service
