ICT Service Delivery Manager

2 months ago


London, Greater London, United Kingdom Brunswick Group Full time

Exciting Opportunity

We are seeking a skilled Service Desk Manager based in London to lead a team of support engineers providing IT support to our offices in the UK, Europe, and IMEA. This role entails offering strong guidance to the support team to ensure exceptional service delivery. The ideal candidate will possess a good technical understanding to mentor and develop the team, contributing to the overall service strategy. Reporting to the Group Head of ICT Service Delivery, you will play a crucial role in our ICT department.

Key Responsibilities

  • Direct management of the London-based service team
  • Timely response and resolution of requests
  • Senior stakeholder management
  • Alignment of service desk with ITIL
  • Reporting and improvement of team SLA's
  • Onboarding process for new employees
  • Mentoring and development of team members
  • Enhancement of service processes
  • Vendor and supplier management
  • Contribution to service strategy

Requirements

  • Management and communication skills...
  • Experience as a Service Desk Manager
  • Knowledge of ITIL
  • Technical expertise in Microsoft O365 and Azure
  • Familiarity with Zoom and MS Teams
  • Understanding of security principles
  • Vendor and supplier management

About Our Company

Brunswick Group is a global critical issues firm that advises leading companies on navigating challenges and engaging stakeholders. Our purpose is to help clients succeed in an ever-changing world. With offices worldwide, we offer a range of services including financial communications, crisis management, governance, and more. Founded in 1987, Brunswick has grown to become a trusted partner to businesses globally.



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