Education ICT Network Manager

1 month ago

London, Greater London, United Kingdom Capita Full time
About the Role

Capita Technology and Software Solutions (TSS) is seeking an experienced ICT Network Manager to join our team. As an ICT Network Manager, you will be responsible for the delivery and maintenance of the school's ICT systems, ensuring a robust and stable platform for teaching and learning.

Key Responsibilities
  • Ensure all Onsite Service Levels and Key Performance Indicators are met
  • Adopt core ITIL disciplines: Incident, Problem and Change Management and be able to demonstrate their effectiveness through Key Performance Indicators
  • Maintain relationships with 3rd party suppliers working in collaboration with educational Facilities Management teams
  • Preventative maintenance of all contractual ICT Managed Service assets is performed and documented
  • ICT Asset Management – ensuring the movement of contractual ICT assets are controlled and centralised asset registers are updated accordingly, to include hot swap stock and spares control and replenishment
  • Ensure the delivery and maintenance of the standard desktop image, providing a timely reimaging process in conjunction with SLA's and KPI's
  • Document and deliver pre-term ICT equipment testing plan to ensure that service availability is at the highest level attainable prior to school term commencement
  • ICT Equipment Disposal – ensuring that disposal of educational ICT equipment is controlled and performed in conjunction with approved 3rd parties
  • Accountable for the updating and maintenance of the Onsite Engineering Knowledge Base toolset to ensure that known errors are available to the Onsite Engineering Team to assist in future reduction of Incident resolution times
  • Key Stakeholder Meetings – work with educational key stakeholders to ensure that their ICT requirements are being met and enhanced upon. Progress improvements via assisting in Continual Service Improvement Plans
  • Work in conjunction with wider Capita team to support end user training sessions, update of desktop and website FAQ's and User ICT reference material
  • Working with the educational key stakeholders provide and schedule classroom support services, to maintain the availability of ICT equipment during critical curriculum periods
  • Work with the school to manage and develop all aspects of the ICT system and to jointly develop an ICT strategy for the school
About Capita

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

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