Ict Training Specialist

3 weeks ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- £31,582 - £39,821

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- South West

City/Town 1
- Barnstaple, Bath, Bodmin, Bournemouth, Bridgwater, Bristol, Camborne, Cheltenham, Chippenham, Dorchester, Exeter, Gloucester, Plymouth, Poole, Salisbury, St Austell, Swindon, Torquay, Truro, Weston-super-Mare, Weymouth, Yeovil

Building/Site 1
- NPS 150 VICTORIA ROAD SWINDON, SN1 3UZ, NPS 2 WESTWEY ROAD WEYMOUTH, DT4 8SU, NPS 3 KINGS AVENUE ST AUSTELL, PL25 4TT, NPS 34 MARSHFIELD ROAD CHIPPENHAM, SN15 1JT, NPS 3-5 BARNFIELD ROAD EXETER, EX1 1RD, NPS 63 COMMERCIAL ROAD POOLE, BH14 0JB, NPS 7 MADEIRA ROAD BOURNEMOUTH, BH1 1QL, NPS BRISTOL MAGISTRATES COURT BRISTOL, BS1 3NU, NPS COUNTY OFFICES CHELTENHAM, GL50 3EW, NPS ENDSLEIGH HOUSE CAMBORNE, TR14 8DN, NPS KINGSLEY HOUSE BARNSTAPLE, EX31 1DR, NPS PROBATION OFFICES DORSET COUNTY COUNCIL DORCHESTER, DT1 1XJ, NPS RESTORE BODMIN, PL31 1EZ, NPS RIVERSIDE HOUSE BRIDGWATER, TA6 3HW, NPS ST CATHERINES HOUSE PLYMOUTH, PL1 2TS, NPS THE BOULTER CENTRE SALISBURY, SP1 3SL, NPS THE OLD CONVENT BATH, BA2 4JE, NPS TREMORVAH WOOD TRURO, TR1 1HZ, NPS TWYVER HOUSE GLOUCESTER, GL1 1DR, WESTON SUPER MARE MAGISTRATES WESTON-SUPER-MARE, BS23 1UX, NPS YEOVIL YEOVIL, BS20 2QD, NPS Bay House, Riviera Park, Nicholson Road, Torquay, TQ2 7TD

Grade 1
- Other

Organisation Grade for HMPPS 1
- NPS Pay Band 4 National

Post Type 1
- Permanent

Working Pattern 1
- Full Time

Role Type 1
- Business Management & Improvement

Job description 1

**Overview of the job**

**This non-operational NPS Division based ICT Support team provides ICT 2nd Line Support and ICT Training to the NPS staff located within the Division.**
- Based in the Divisional Business Support Hub and part of the NPS ICT team, with a matrix line into the NOMS C&ICT who own and set the national ICT related working practices, policies - the NPS Div. ICT Support Team are responsible for implementation and support within the Division.
- The Divisional ICT Support Team also provide the local “intelligent hands” support for the NOMS ICT Service.

**The ICT Training Specialist has the lead ICT Training role within the Division. The NPS ICT Support Team delivers training courses, workshops, one-to-one training and provide a range of other learning opportunities and supporting materials.**
- Responsible for development and delivery of an ICT training strategy to meet the needs of the NPS in relation to the implementation of National Applications/ systems
- Responsible for ICT Training schedule and delivery in the Division.
- Contributes to testing activities of new systems and system changes. The Divisional ICT Support team are required to work closely and in support of the NOMS Business Application Support Team.
- Contributes to the service management process by the provision of second line support services to resolve user queries.

**Liaises with NOMS ICT staff and suppliers staff:

- **
- To resolve problems. Ensures proper logging and timely escalation of customers’ requests for support, keeping customers advised on request status and progress.
- Take lead role on the development of system enhancements to overcome known problems or further fulfil user requirements.
- Working closely with NOMS BAST to define and develop effective training materials for delivery within the Division.

**Flexible Work Location and Travel**
- Governed by the NPS-CRC Reciprocal Support agreements, the Div. ICT Support Team also provide ICT Training and Support services to CRC staff within the Region.
- As the operational support arm of NOMS C&ICT on occasion the job holder will be required to provide ICT Support and Training to Probation staff within other Divisions.
- Job holder will also be a member of Technical Reference/ User Support Groups and required to assist with System Upgrade testing and preparation activities.
- The job holder is therefore required to be flexible regarding the location of the work when required.

**Summary**

The divisionally based NPS ICT Support Team has a matrix line into NOMS C&ICT. A multi-skilled role covering ICT User Support and Training.

**ICT Training**
- Develop, manage and review IT training plans
- Participate in the development of new training courses
- Deliver ICT training courses to all NPS staff across the Division
- Provide coaching sessions and 1:1 training
- Provide ICT Training support to Assistive Technology (AT) users
- Deliver presentations/workshop sessions on probation sites throughout the Division
- Assist in conducting training needs analysis across the Division
- Lead ICT Training contact in the Division. Required to liaise with and support NOMS C&ICT:

- Lead role contributing to development of training materials to ensure Divisional staff move effectively to the NPS Way or Working

**Planning & Project Management**
- Carries out a variety of skilled activities related to planning and management of ICT projects and ICT Change initiatives
- Has lead ro

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