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ICT Service Delivery Technician Apprenticeship

2 months ago

London, Greater London, United Kingdom Savills Management Resources Full time
About the Role

We are seeking a highly motivated and enthusiastic ICT Service Delivery Technician Apprenticeship candidate to join our team at Savills Management Resources. As a key member of our IT department, you will play a vital role in supporting the delivery of our IT infrastructure across the Battersea Power Station estate.

Key Responsibilities
  • IT Support and Maintenance: Provide technical support and maintenance for desktop equipment, including PCs, printers, and mobile devices, as well as hardware and software installations.
  • Network Administration: Assist in the administration of our converged network systems, including VLANs, network patching, WiFi SSIDs, and WiFi security.
  • Application Support: Support applications for office and meeting room set-ups, and work with 3rd party IT providers to resolve open tickets on network issues.
  • Troubleshooting: Effectively troubleshoot in-house network issues, such as satellite TV, building management systems, and intercom issues.
Key Skills and Qualities
  • Logical Mindset: Possess a logical mindset and be able to work through fault resolution of issues in a methodical manner.
  • Enthusiasm and Eager to Learn: Be enthusiastic and eager to learn new skills and knowledge, with the confidence to approach IT issues without prior experience.
  • Communication Skills: Possess excellent communication skills and be able to liaise with stakeholders at all levels, as well as be friendly and approachable in order to forge a new network of contacts.
What We Offer

We offer a comprehensive training program, aligned to Level 3 Training Course "Information Communications Technician" with a focus on the Networking pathway. You will have the opportunity to work with a talented team and gain valuable experience in the IT industry.

We are committed to providing a supportive and inclusive work environment, and we offer a range of benefits to our employees. Please see our Benefits Booklet for more information.