Installation Coordinator

3 weeks ago


Liverpool, United Kingdom YouFibre Ltd Full time

**Installations Co-Ordinator / Administrator**

**Hybrid working within Liverpool**

**£25,000**

**Monday - Friday 9am - 5.30pm, 2 x Saturdays a month: 9am - 5.30pm (where a Saturday is worked you then get the time back in lieu)**

**About us**:
YouFibre is on a mission to provide the best broadband experience possible, by delivering faster broadband for affordable prices whilst providing the best in-class customer service. We’re a small team of excellent individuals working together in a high growth, fast paced environment aiming to break into the UK’s top 10 Internet Service Providers.

**Job purpose**:
Growing our customer base as much as possible is our aim and this role will be the heartbeat of achieving that. Working in a small team, with two other Installation Coordinators, you will be the person connecting the YouFibre customers to the external network installation teams, ensuring that the installation slots are maximised whilst delivering a 5* customer service and ensuring all administrative tasks are accurately captured.

**Key responsibilities as an Installation Coordinator**:

- Overall installations management between the customer, YouFibre and our network build partners (scheduling, reporting, quality)
- Working closely with our partner’s installation team on a daily basis to deliver scheduled installations and improve processes, ensuring quality and customer needs are paramount
- First line support for customers’ installation scheduling, updates, and cancellations
- Investigating complaints that have stemmed from installations and being first point of contact/escalation for both, our partners and customer service team to ensure all installation related issues are resolved promptly and to high standards
- Ensuring our installation appointments are fully utilized to maximise our customer additions
- Responsible for clean installation data across CRM systems
- Taking management of personal workload and dealing with customer issues from start to finish, assuring YouFibre’s high standards of service are met
- Being the go-to person for the FTTP installation enquiries and questions within YouFibre.
- Sharing your ideas and feedback, as this is how we build a bigger, better, and stronger team

**Key requirements**:

- Great attention to detail
- Experience in a customer service related role is essential
- Administration experience
- Excellent communication skills
- Solution focused
- Well organised and an ability to work to tight deadlines
- A team player with a can-do attitude
- Believes and exhibits PRIDE (personal responsibility in delivering excellence)
- Being an all-round awesome person

**Benefits**:

- £25k salary
- Remote working
- IT equipment supplied
- Paid travel expenses
- Company events
- 25 days holiday plus bank holidays
- Enrolment in to pension scheme
- Continuous development and long-term career prospects

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location


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