Registration & Standards Support Coordinator

7 months ago

Stevenage, United Kingdom The IET Full time

What if you could develop and nurture strong relationships with internal and external stakeholders?

What if you were providing first line advice to our volunteers?

What if you were our Registration & Standards Support Coordinator?

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

As the Registration & Standards Support Coordinator, you’ll contribute to ensuring an effective support service is delivered to both Professional Registration and Fellowship volunteers and IET members / non-members. Providing a first line of contact for volunteers and maintaining accurate and up-to-date information to enable the delivery of Registration & Standards Support Unit objectives.

**What we hope you can bring to the role**

You’ll be a self-motivated individual, with a passion for providing excellent customer service support. You’ll have strong administration experience, outstanding communication skills and be confident in dealing with stakeholders at all levels.

This role benefits from Hybrid working, which for us means home working and attending the Stevenage office typically two days a week (one being a Tuesday).

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- Responsible for handling day-to-day enquiries, via two generic mailboxes (for Registration support and one for Fellowship), from volunteers, staff or members, and ensuring they are dealt with or triaged appropriately.
- Organise and support (as and when required) Professional Registration Workshops, either virtual or in person, with Local Networks (LN), liaising with volunteers, members and LNs.
- Organise and support Fellowship Workshops (as and when required), either virtual or in person, with Local Networks (LN), liaising with volunteers, members and LNs.
- Follow up Fellowship leads in a timely manner and responding to queries.
- Measure and report on the number of workshop attendees for Professional Registration.
- Measure and report on the number of workshop attendees for Fellowship.
- Provide Professional Registration workshop attendee leads to the Professional Registration Account Team.
- Support the Professional Registration Account team in sourcing and securing Registration volunteers for Guided Registration Support / Professional Registration Support workshops.
- Support Professional Development in sourcing / securing Registration volunteers for Registration related courses.
- Support the Registration Engagement team in sourcing appropriate Registration volunteers.
- Ensure volunteer activity (LN workshops / GRS / PRS Workshops and PRA touch points) is recorded and metrics reported for quarterly committee reports.
- To assist the wider Registration & Standards team with any tasks as required.
- To undertake other duties and projects as requested by the Line Manager.
- To undertake all mandatory training deemed necessary by the IET.
- To be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required.

**A little more about what we’re looking for**
- Excellent communication (both written and oral), interpersonal skills and confidence in dealing with people at all levels.
- Educated to A Level standard or equivalent, to include English to good GCSE standard.
- Good customer service awareness and knowledge.
- High standard of accuracy and an eye for detail.
- Strong team player, with ability to work on own.
- Knowledge of event management.
- Occasional evening work, (either virtual or in person) to support workshops, time of in lieu will be given.
- Experience of working with volunteers.

**What if you could be you? **_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our ‘Work for the IET’ site._

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Mo

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