Emergency Control and Contact Handler

7 months ago

Lewes, United Kingdom Sussex Police Full time

Grade - Grade 9
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,302 - £30,783
Working Hours - 37.0 Hours per Week
Possible to be eligible for unsociable hours allowance

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

Do a job that matters

You’ll get a good starting salary, opportunities for progression and the satisfaction that comes from helping others.

The role
A Control and Contact Handler plays a vital role in keeping Sussex Safe.

You’ll handle a huge variety of emergency 999 calls, non-emergency 101 calls, online and social media communications. The situations you’ll be faced with are as diverse as the communities we serve and you’ll be engaging with people of all ages and backgrounds.

Our Control and Contact Handlers need to be able to strike the right balance between showing empathy with every caller, while not becoming emotionally involved when dealing with sometimes difficult circumstances.

Our Control and Contact Handlers provide excellent customer service to members of the public and Sussex Police colleagues.

Could this be you?
If you are looking to work in a fast-paced 24/7 environment, where no two days are the same, are calm under pressure, are an excellent communicator and have the confidence to make critical decisions, this is the role for you.

You’ll need to be able to think on your feet, ask the right questions, listen for vital details, and log information quickly and accurately.

The role is based at our Headquarters on the outskirts of Lewes. You’ll need to be able to work shifts, including nights, weekends and bank holidays.

Skills & Experience
- Are you eligible?- Not be a current or previous member of a proscribed terrorist organisation or group.
- Not have served a prison sentence.

Please read the frequently asked questions (FAQ's) attached.

Why Work With Us?
- What we offer you- We value all our staff and provide many benefits.
- Starting salary of £28,302 plus unsocial hours shift allowance in the region of £9,063 per year, for a full time shift worker.
- 25 days per year annual leave, rising to 30 days depending on your length of service (annual leave based on a 37 hour working week and 7.4 hour day)
- Ongoing training and development
- Career progression opportunities

Further Information

We will be holding Webinars and tours please see our website for dates and booking details

The role is extremely rewarding but also comes with some challenges. We strongly encourage you to view this document carefully so that you are fully informed about the role and some of the challenges that people find in this area of policing. For example, during your shift you will be taking calls from members of the public who are distressed, angry, abusive and emotional or experiencing a mental health crisis - probably contacting Sussex Police for the very first time in their hour of need. We ask you to think carefully about how this might impact on your wellbeing and especially how you will cope in and following these types of calls.

There is plenty of support available but if you, your family or people you are close to have ever experienced suicide, domestic and sexual abuse, fear for loss of life or trauma (especially regarding children) - please do seriously consider how this will impact on you. If shift work is new to you, please take some time to research the challenges carefully and thoroughly this presents to all shift workers and the affect this can have on relationships, health and domestic arrangements.

Think about talking the practicalities and realities of shiftwork through with those closest to you.

Diversity Statement

Sussex Police and the Force Contact Command and Control Department are committed to providing quality in the service we deliver, the career opportunities we offer our people and to increase the diversity of our workforce to reflect the community we serve.

We value diversity and inclusion and want to attract the best people for the roles available, regardless of age, ethnicity, sexual orientation, gender identity, sex, disability, social status and religious beliefs.

We want to do all we can to encourage fair and inclusive opportunities, helping us to ensure that all individuals are properly supported and represented.

We are committed to the elimination of unfair discrimination and we are determined to ensure that all our employees receive fair and equitable treatment.

We are particularly keen to hear from

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