Repairs and Customer Service Advisor

3 days ago

Glasgow, United Kingdom Chisholm Hunter Full time

**Customer Service and Jewellery Repairs Advisor**

**Permanent - Part-time (up to 30 hours) - Silverburn Boutique**

Chisholm Hunter is one of the UK’s **multiple award-winning jewellers **supplying luxury **jewellery and Swiss timepieces** to our clients since 1857. We are a family run business, **passionate about our exquisite products **and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

Our mission is to create **lasting memories **with our exceptional products and customer experience. We are looking for someone who is **passionate** for success, and shares our values which includes **Teamwork, Excellence, and Celebrating achievements**

We are looking for a **Customer Service & Jewellery Repairs Advisor **to be based in our **Silverbrurn Store**. Come and join our growing CH family

**Customer Service & Jewellery Repairs Advisor****:

- Job Responsibilities**
- Support the branch management team, review and analyse store performance in repairs and special orders targets
- Keyholder responsibility - assisting management team with opening and closing the branch when required and ensuring adherence to company security policies therein
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
- Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
- Conducting daily stock counts for audit purposes
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
- Management of all other administrative duties as required for the branch
- Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

**Customer Service & Jewellery Repairs Advisor****:

- Person Specification**
- Experience in a commercially-focused (preferably retail) Administrator role
- Skilled in Microsoft Office suite
- Analytical thinker, with a flair for reporting
- Eager to learn and build on your retail and product knowledge
- The ability to work as part of a team and use your own initiative
- Fantastic communication and organisation skills

**Benefits**
- £9.50 - £10.00 per hour
- Part time hours - we can be flexible on hours offered (up to 30)
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year plus your Birthday off (pro-rata)
- Company life assurance of three times your salary for all colleagues
- Generous staff discounts
- Colleague incentives (cash rewards, show tickets, overnight stays, and more)
- Meritocratic environment where hard-work is rewarded

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: £9.50-£10.00 per hour

Additional pay:

- Bonus scheme
- Loyalty bonus

**Benefits**:

- Company pension
- Employee discount
- Life insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Glasgow, G53 6AG: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

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