Customer Service Advisor

7 months ago


Glasgow, United Kingdom Springhill MOT Station Full time

Springhill MOT Station is based in Baillieston, Glasgow. We have been at our current premises for 8 years although we have been operating for longer than this. The business is growing on a daily basis, hence the reason we are looking for someone to join our busy team. We are a family run business with a team of 10 technicians, 4 office staff and additional support staff. Our workplace is busy, lively and is a great place to work.

Our operating hours are Monday - Thursday 8am - 5.30pm and Friday is 8am - 4.30pm

We offer a very competitive salary, this will depend on experience. Starting salary from £29,744 per annum.

Excellent holiday entitlement that increases with length of service.

**Role Description**

This is a full-time permanent role for a Service Advisor. You will be responsible for providing excellent customer service and ensuring customer satisfaction.

**Your day-to-day tasks**:
Answering calls and welcoming our customers.

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.

Booking customers into our on line diary for MOTs, servicing and other repair work.

Liaising with the workshop on progress of customers vehicles.

Identifying parts required for vehicles.

Ordering parts from our suppliers.

Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solution.

Invoicing.

Maintaining customer records such as vehicle details and service histories accurately and efficiently.

Maintaining knowledge of aftersales products and services, upselling where appropriate.

Stock management - making sure our parts/tyres are up to date.

Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.

**Experience**

At least 2 years experience in a similar role in the motor trade.

Be able to explain technical information in a way that it is clear and concise.

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.

Great team player.

The ability to multi-task within a busy environment.

Strong organisational skills.

Ability to prioritise your workload.

Ability and willingness to work with defined processes and guidelines.

A full UK driving licence is a must.

Experience of using 1 Link would be an advantage.

**Job Types**: Full-time, Permanent

Pay: From £29,744.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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