Receptionist / Customer Service Advisor

3 months ago

Glasgow, United Kingdom Activate Group Limited Full time

**Job title**: Receptionist/Customer Service Advisor
**Department**: Activate Accident Repair Newcastle
**Reports to**: Bodyshop Manager
**Hours**: 45 hours per week Monday to Friday

We are looking for an enthusiastic Customer Service Advisor to join our fantastic front of house team at our Bodyshop in Glasgow.
You will be responsible for looking after the Reception area, offering excellent customer service and arranging collection and book in dates of customer vehicles.

**Role overview**:
You will be the first point of contact for customers and colleagues visiting the Bodyshop and so excellent customer service skills are essential for this role. This is a busy and varied role with responsibilities including greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

**Benefits**:

- 33 days holiday (including bank holidays)
- ** Health Shield** cash health plan for all
- Enhanced maternity / paternity / adoption / shared parental pay
- Annual pay review
- Annual bonus
- Life assurance: three times basic salary
- Free breakfast cereals and milk daily
- Free fruit - every Monday
- Free breakfasts - every Friday
- Annual summer and Christmas parties

**Key Responsibilities**:

- Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Supporting with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.

**Skills and experience**:

- Insurance, claims and industry experience beneficial.
- Flexibility dealing with changes in demand, tasks, and processes.
- Strong attention to detail.
- Computer literate,
- Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
- Good time management and prioritisation skills.

**What you can expect from us**

At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.

From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary

**A bit about us**

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:

- Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better - Be bold. Challenge the norm - make small improvements often.
- Win together - Be a team-player. Win together, learn together, respect each other.

  • Customer Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Glasgow Ref: VA2230 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...

  • Service Advisor

    4 months ago

    Glasgow, United Kingdom W Livingstone Ltd Full time

    **Service Advisor** As a SEAT car Dealership, we have a busy workshop and are looking for an additional Service Advisor to supplement the existing reception staff. The hours are 8.00am to 5pm Tuesday, Wednesday, Thursday and Friday plus alternate Saturday mornings 8.30 - noon. Additional hours available to cover staff holidays / absence. The rate is £11.50...

  • Customer Service Advisor

    1 month ago

    Glasgow, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Uddingston  Ref: VA2160 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ...

  • Customer Service Advisor

    3 months ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be partnering with one of the UK's premier employers; OVO Energy as they recruit for Customer Service Advisors to join their award winning team in Glasgow. OVO is an energy supplier on a journey to zero carbon, committed to becoming a net zero carbon business by 2035. OVO launched to make energy cheaper, greener and simpler...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Red Recruitment Full time

    Red Recruitment is delighted to be partnering with one of the UK's premier employers; OVO Energy as they recruit for Customer Service Advisors to join their award winning team in Glasgow. OVO is an energy supplier on a journey to zero carbon, committed to becoming a net zero carbon business by 2035. OVO launched to make energy cheaper, greener and simpler...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Glasgow. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their...

  • Bodyshop Receptionist

    3 months ago

    Glasgow, United Kingdom Gemini Accident Repair Centres Full time

    Job description **ROLE TITLE**: Customer Service Advisor/Bodyshop Receptionist **REPORTING TO**: Bodyshop Manager **MAIN PURPOSE OF ROLE** Gemini Accident Repair Centres are on the hunt for a Customer Service Advisor/Bodyshop Receptionist. The purpose of this role is to provide a service that books, as applicable, vehicles in and out in a manner that...

  • Customer Service Advisor

    3 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Advisor** **Location** - Glasgow, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Advisor** **Location** - Glasgow, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking a flexible, full-time job in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This role comes with a salary of £21,757...

  • Customer Service Advisor

    3 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22672 + Job Details: **Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Up to £22,672.00 per annum Job Details: **Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Up to £22,672.00 per annum Job Details: **Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Job Advert** If you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes with a salary of £21,757 plus benefits where you will be able to work in office...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Up to £22,672.00 per annum Job Details**:Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre...

  • Customer Service Advisor

    3 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: £22672 + Job Details**:Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer...

  • Customer Service Receptionist

    1 month ago

    Glasgow, Glasgow City, United Kingdom South Lanarkshire Leisure and Culture Full time

    Job Overview Location: Blantyre Leisure Centre South Lanarkshire Leisure and Culture is seeking dedicated and enthusiastic individuals to join our team as Receptionists at our leisure facility. Positions Available: 20 hours per week, Monday to Friday, 4.30pm - 8.30pm 12.5 hours per week, Saturday 9am - 4pm, Sunday 9am - 2.30pm Contract...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Webhelp Full time

    **Job Advert** If you have customer service experience and are seeking a flexible, full-time job in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This role comes with a salary of £21,757 plus benefits. You will provide outstanding service at every touch point with...

  • Customer Service Advisor

    3 weeks ago

    Glasgow, United Kingdom greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Glasgow on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22,672+ Role Details: **Customer Service Advisor** **Location: Glasgow** **Location**:Glasgow **Salary**:£10.90 a hour We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...

  • Customer Service Advisor

    14 hours ago

    Glasgow, United Kingdom CV-Library Full time

    Customer Service Advisor Salary - £26k My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. The...