Club and SPA Receptionist

5 days ago

Chester, United Kingdom DoubleTree by Hilton Hotel & Spa Chester Full time

Club Receptionist

Competitive + Benefits

DoubleTree Chester, Chester CH2 3PD

WHY JOIN US?

Stays across the UK at employee rate (a HUGE discount)

Discounted Friends and Family rates (that’ll make you really popular)

50% off food and beverage in our hotels

A range of development and apprenticeship programmes

We’re committed to your development and progression with lots of promotion opportunities

You’ll get all meals on duty (because hard work is hungry work)

Uniform provided

We’re big on all things reward and recognition and celebrate success throughout the year

Commitment to your health and well-being

Flexible working arrangements

Complimentary use of leisure facilities

Refer a Friend incentives to influence your earning potential.

General Scope and Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To provide professional, friendly and efficient Reception service to all guests & members of the Club & Spa, whilst achieving maximum revenue and guest satisfaction. To maintain standards of hospitality as laid down by hotel and company policies and procedures.

To promote the Valor Hospitality Europe Limited purpose, values and behaviours at all times

**Responsibilities**:
1. To welcome all guests & members on their arrival and assist them in a courteous, helpful manner with registration and access when checking into the Club & Spa.

2. To assist guests & Members throughout their stay in a friendly and professional manner, informing the Guest Relations Manager of any complaints.

3. To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor immediately.

4. To operate the Club & Spa switchboard, answering it to the company standard, ensuring that all messages and enquiries are correctly handled and processed onto the booking systems immediately.

5. To be constantly aware of the Club & Spa availability in order to maximise all opportunities to sell treatments & access to the Club.

6. To monitor all guest accounts and to make sure all charges posted are correct with supporting documentation.

7. To assist the Club Sales department where applicable.

8. To take a bookings according to company standard during periods when the Spa Reception is unmanned or busy, ensuring all necessary information is completed and recorded accurately.

9. To upsell all hotel facilities within the hotel to guests & members, e.g. room service, bar etc. To be fully aware of all functions and facilities within the hotel, i.e. opening/closing times of breakfast/dinner.

10. To ensure good working relationships with colleagues in the Club & Spa area and other departments of the hotel.

11. To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company procedures are strictly adhered to at all times.

12. To deal with guest enquiries, either by fax, telephone, letter or verbally.

a) To deal with access, confirmation of bookings.

b) To be knowledgeable of all hotel areas and terms of business.

14. To consistently deliver superior customer service through our Customer Service Programme

15. To attend training when required

16. To be fully aware of and adhere to Health and Safety, fire and bomb threat and security procedures

17. To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

This Job Description cannot be exhaustive due to the peculiar requirements of the hotel industry. Therefore, the job-holder may be required from time to time to carry out tasks requested by the Management.

WHAT YOU’LL BECOME A PART OF

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

HOTEL DESCRIPTION

Situated on 12 acres of landscaped gardens, the DoubleTree by Hilton Hotel & Spa Chester is an 18th Century Manor House offering modern accommodation in a superb location two miles from Chester and just 40 minutes from Manchester and Liverpool’s airports. The Manor House and Hall are complemented by an English Heritage listed conservatory, a restaurant, lounge, bar, luxury spa and fitness center, 24-hour business center, 8 flexible event and meeting rooms. The 12 acres of landscaped gardens offer the perfect setting for an unforgett

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