Club Receptionist

2 weeks ago

Chester, United Kingdom Valor Hospitality Full time

**Club Receptionist**:
£23,795.00 plus Great Benefits

DoubleTree by Hilton Hotel & Spa Chester, CH2 3PD

**Why join us?**:
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2022
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

**The Role**
As ‘ Club Receptionist’ you’ll be on the front line delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**What you’ll be doing**
- Top quality Customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upselling and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you
- What’ll make you a great fit for us here at Valor
- On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in the hello's as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one

As club receptionist, you’ll be the face of the both the Leisure and Spa within the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you

**Other Responsibilities include**:

- To operate the Club & Spa switchboard, answering it to the company standard, ensuring that all messages and enquiries are correctly handled and processed onto the booking systems immediately.
- To be constantly aware of the Club & Spa availability in order to maximise all opportunities to sell treatments & access to the Club.
- To monitor all guest accounts and to make sure all charges posted are correct with supporting documentation.
- To assist the Club Sales department where applicable.
- To take a bookings according to company standard during periods when the Spa Reception is unmanned or busy, ensuring all necessary information is completed and recorded accurately.
- To upsell all hotel facilities within the hotel to guests & members, e.g. room service, bar etc. To be fully aware of all functions and facilities within the hotel, i.e. opening/closing times of breakfast/dinner.

You wil be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach, providing professional, friendly and efficient Reception service to all guests & members of the Club & Spa,

**What you’ll become a part of**:
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**Hotel Description**:
Situated on 12 acres of landscaped gardens, the DoubleTree by Hilton Hotel & Spa Chester is an 18th Century Manor House offering modern accommodation in a superb location two miles from Chester and just 40 minutes from Manchester and Liverpool’s airports. The Manor House and Hall are complemented by an English Heritage listed conservatory, a restaurant, lounge, bar, luxury spa and fitness center, 24-hour business center, 8 flexible event and meeting rooms. The 12 acres of landscaped gardens offer the perfect setti

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