Inbound Call Centre Advisor

4 months ago

Chester, United Kingdom Workwell Full time

**Job Title**: Relationship Consultant

**Job Type**:Permanent, 100% Office based

**Hours**: 37.5 per week (Monday-Friday)

**Job Location**:Chester Business Park

This is an on-site role, basic plus achievable commission.

Being part of our Onboarding team. The role involves managing inbound and outbound calls, focusing on explaining our various payment solutions. We require people who are proactive, articulate, and passionate, and who believe in going above and beyond for our clients. If you are hardworking, driven, and motivated by working in a high-paced role, we would like to hear from you.

**Benefits**
- Monthly company performance-related bonus
- No evening or weekend hours
- 25 Days holiday plus bank holidays
- Private medical insurance
- Health & wellbeing program
- Enhanced Maternity/Paternity Pay
- Quarterly social and team-building activities
- Free on-site parking
- Company pension
- Cycle-to-work scheme

**Main Responsibilities**
- Respond to and convert agency and contractor leads
- Provide a ‘Best Advice’ approach to offering solutions based on a variety of different scenarios
- Handling general objections and closing sales
- Ensure all leads are chased, and followed up across at different times of the day to make the most of the referrals ensuring a high level of conversion
- Upsell Tax Return package
- Keep up to date with changes to the service at Crest and retain knowledge of compliance metrics
- Liaise with Operational teams to escalate customer issues
- Ensure all appropriate systems are kept up to date with relevant information

**Skills, knowledge, and experience required**
- Previous customer service experience
- Previous sales experience in a similar environment advantageous
- Confident and professional telephone manner
- A positive, empathetic, and patient way of working and thinking
- A true Team Player
- Articulate, a clear understanding of the English language on a professional level
- Ability to build inter-departmental relationships
- Comfortable working to KPIs, hitting and exceeding set targets
- Multi-tasker
- Confident communicator, with the ability to influence effectively
- Fast Learner of our levels of service and understanding of how payroll works
- Good communication skills -written and verbal
- Ability to prioritise
- Ability to demonstrate initiative
- Pro-active approach

**Do you fit our values?**

**Above & Beyond**
We do what it takes to deliver consistently excellent results and exceed expectations. Every individual is accountable and empowered to do the right thing.

**Collaborative & Kind**
We embrace collaboration and seek ways to elevate those around us. We operate in trusted partnerships, adapting proactively and flexibly to our customer’s needs.

**Curious & Capable**
We are innovative and committed to always doing things better. Our capability offers unrivaled value an opportunity, enabling our customers and colleagues to thrive.

**Say & Do**
We make life simpler and more rewarding, embracing every day as a chance to make a difference
& improve the lives of those we work with, and those we work for.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chester, CH4 9RF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (required)
- Customer service on the phone: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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